Learning Operations Lead: L&D & Vendor Strategy

Rackspace; United States; Remote; USD 85,000 - 124,000; Full time

Job summary

Rackspace Technology is seeking a Learning Operations Strategist to oversee the operational execution of learning programs at Rackspace University, focusing on vendor lifecycle management, certification ecosystems, and strategic L&D project execution. This role ensures cross-functional alignment with Procurement, Legal, Security, and Business Stakeholders to deliver scalable learning outcomes.

The position emphasizes platform integrations, LMS standards, and data-driven process improvements,

Qualifications

• 5 to 7 years of professional experience in Learning Operations, Vendor Management, or L&D Project Management.
• Strong understanding of technical certification ecosystems, vendor scorecard management, and procurement workflows.
• Demonstrated knowledge of Learning Management Systems (LMS), SCORM standards, and operational process design.
• Bachelor's degree or equivalent practical industry experience.

Responsibilities

• Manage end-to-end L&D vendor lifecycle, including sourcing, onboarding, contracts, scorecards, and spend tracking.
• Partner with Legal, Security, and Procurement to ensure vendor compliance, data privacy, and AI usage standards.
• Oversee internal and third-party certification pathways, voucher distribution, testing partners, and credential tracking.
• Direct L&D project portfolios from intake to closure with milestones, governance, and status reporting.
• Evaluate and optimize L&D operations using data analytics, automation, and approved AI technologies.
• Coordinate with Instructional Design and Learning Technology teams on platform integrations, LMS standards, and handoffs.

Skills

Vendor management

L&D project management

Learning operations

SCORM standards

Education

Bachelor's degree

Tools

LMS

Job description

Rackspace Technology is seeking a Learning Operations Strategist to oversee the operational execution of learning programs at Rackspace University, focusing on vendor lifecycle management, certification ecosystems, and strategic L&D project execution. This role ensures cross-functional alignment with Procurement, Legal, Security, and Business Stakeholders to deliver scalable learning outcomes.

The position emphasizes platform integrations, LMS standards, and data-driven process improvements,