Learning Operations Strategist III - US

Rackspace US, Inc.; United States; Teletrabalho; USD 85 000 - 124 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Annual bonus

Equity awards

ESPP

Resumo da oferta

Rackspace Technology is seeking an Learning Operations Strategist to drive the vendor lifecycle, certification pathways, and strategic L&D initiatives. You will collaborate with Legal, Security, Procurement, and business stakeholders to deliver scalable learning outcomes across the organization.

The role requires strong LMS knowledge, certification ecosystems experience, and data-driven process improvements to optimize workflows and platform integrations.

Qualificações

• 5 to 7 years of professional experience in Learning Operations, Vendor Management, or L&D Project Management.
• Strong understanding of technical certification ecosystems, vendor scorecard management, and procurement workflows.
• Knowledge of Learning Management Systems (LMS), SCORM standards, and operational process design.
• Bachelor's degree or equivalent practical industry experience.

Responsabilidades

• Manage end-to-end L&D vendor lifecycle including sourcing, onboarding, contract alignment, performance scorecards, and spend tracking.
• Partner with Legal, Security, and Procurement to ensure vendor compliance, data privacy, and approved AI usage standards.
• Oversight of internal and third-party certification pathways, voucher distribution, testing partner relationships, and credential tracking.
• Direct L&D project portfolios from intake to closure, establishing milestones, change management governance, and executive status reporting.
• Evaluate and optimize L&D operational workflows using data analytics, automation, and approved AI technologies.
• Coordinate with Instructional Design and Learning Technology teams on platform integrations and LMS standards.

Conhecimentos

Vendor management

LMS knowledge

SCORM standards

Data analytics

Formação académica

Bachelor's degree or equivalent

Ferramentas

LMS platforms

Descrição da oferta de emprego

SUMMARY

The Learning Operations Strategist oversees the operational execution of learning and development programs within Rackspace University, focusing on vendor lifecycle management, certification ecosystems, and strategic L&D project execution. The role ensures cross-functional alignment with Procurement, Legal, Security, and Business Stakeholders to deliver scalable learning outcomes.

RESPONSIBILITIES

Manage the end-to-end L&D vendor lifecycle including sourcing, onboarding, contract alignment, performance scorecards, and spend tracking. Partner with Legal, Security, and Procurement to ensure vendor compliance, data privacy, and approved AI usage standards. Overseational oversight of internal and third-party technical certification pathways, voucher distribution, testing partner relationships, and credential tracking. Direct L&D project portfolios from intake to closure, establishing milestones, change management governance, and executive status reporting. Evaluate and optimize L&D operational workflows, utilizing data analytics, automation, and approved AI technologies to enhance efficiency. Coordinate with Instructional Design and Learning Technology teams on platform integrations, LMS standards, and technical handoffs.

KNOWLEDGE

Intermediate knowledge of the processes, procedures, and expectations of technical and customer support organizations. Intermediate understanding of training methods, approaches, and technologies, including learning management systems and e-learning standards. Intermediate knowledge of the company's products and application areas. Intermediate working knowledge of project management methods and tools.

QUALIFICATIONS

5 to 7 years of professional experience in Learning Operations, Vendor Management, or L&D Project Management. Strong understanding of technical certification ecosystems, vendor scorecard management, and procurement workflows. Demonstrated knowledge of Learning Management Systems (LMS), SCORM standards, and operational process design. Bachelor's degree or equivalent practical industry experience.

COMPENSATION & BENEFITS

Our compensation reflects the cost of labor across several geographic markets. The compensation range for this position ranges from $84,769.00/year in our lowest geographic market up to 124,290.10 USD/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP).

ABOUT RACKSPACE TECHNOLOGY

Rackspace Technology is the trusted operator of the full enterprise AI stack, from governed private cloud to AI inference and agents in production. From edge to core to cloud, we operate the infrastructure, data layer, and software integration to deliver business outcomes with the predictable cost, reliability, security, and compliance that regulated and mission-critical environments demand. We support customers in more than 120 countries with AI capabilities spanning private cloud, public cloud, applications, data and cyber resilience. More on Rackspace Technology Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe.

DEIVERSITY & INCLUSION

We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

OUR CULTURE & VALUES

Embrace Technology. Empower Customers. Deliver the Future. Excellence: We’re an accountable, disciplined, high-performing company with proven results. Customer-driven: We’re proactive, collaborative and committed to success for our customers. Expertise: We’re passionate learners, rooted in our customers’ business to provide unbiased solutions. Agility: We’re adopting new technologies and evolving services to meet customers where they are in their journey. Compassion: We’re one team, doing the right thing for our customers, communities and each other. We’re looking for team members who are ready to unleash their creativity, collaborate with talented coworkers and make a lasting impact in the IT field. Could that be you?