Learning Operations Specialist

Lincoln Property Company; United States; On-site; USD 70,000 - 95,000; Full time

Job summary

Lincoln Property Company is seeking a Learning Operations Specialist to administer and optimize the Dayforce LMS and associated content libraries. You will manage content, ensure data accuracy, and collaborate with HR and business stakeholders to support onboarding, development, and compliance across multiple markets.

Responsibilities include automating curricula, scaling learning programs, and delivering analytics to drive decisions.

Qualifications

• Bachelor's degree or equivalent combination of education and experience in HR, Education, Instructional Design, or related field.
• 3–5 years of LMS administration and L&D operations experience.
• Experience importing data and managing third-party content libraries (Go1, LinkedIn Learning, Udemy) within an LMS.
• Experience with learning technologies such as Adobe Captivate or Scribe.
• Understanding of SCORM/AICC/xAPI file formats.
• Strong attention to detail ensuring data accuracy and compliance.
• Proficiency with Microsoft Office and reporting tools; Power BI a plus.
• Ability to identify process inefficiencies and implement scalable solutions.
• Strong communication skills to collaborate with stakeholders including senior leadership.

Responsibilities

• Administer and manage the Dayforce LMS, ensuring system integrity, performance, and user support.
• Import, organize, and maintain learning content and catalogs; map content to competency frameworks and learning paths.
• Create and assign learning curricula based on role, location, and business needs; automate assignments where appropriate.
• Curate, publish, and maintain engaging learning content using various learning technologies and tools.
• Serve as the primary contact for LMS issues, troubleshooting, and technical support for learners.
• Liaise with learning vendors to support system upgrades and new features.
• Maintain accurate learner records, certifications, and training completions; ensure compliance.
• Collaborate with SMEs and stakeholders to manage content lifecycle and retire/replace content.
• Generate and distribute learning reports and analytics for stakeholders.
• Manage centralized learning mailbox and respond to inquiries timely.

Skills

LMS administration

Data accuracy

Stakeholder collaboration

Attention to detail

Analytical thinking

Education

Bachelor's degree in Human Resources, Education, Instructional Design, or related field

Tools

Adobe Captivate

Scribe

Power BI

Microsoft Office Suite

xAPI/SCORM knowledge

Job description

The Learning Operations Specialist is responsible for the day-to-day administration, configuration, and optimization of the company’s Learning Management System (LMS) and its integrated third-party content libraries. This individual plays a pivotal role in enhancing the digital learning experience across the organization by managing content, system functionality, data accuracy, and user engagement. The role involves close collaboration with organizational learning partners, HR, and other business stakeholders to support key initiatives such as onboarding, professional development, and compliance. Dallas, Nashville and Charlotte

Essential Duties and Responsibilities

• Administer and manage the Dayforce LMS, ensuring system integrity, performance, and user support.
• Import, organize, and maintain learning content and catalogs; map content to competency frameworks and learning paths; including the creation of learning libraries for specific areas (i.e. Engineering Learning Library)
• Create and assign learning curricula based on role, location, and business needs; automate assignments where appropriate.
• Curate, publish, and maintain engaging learning content, using a variety of learning technologies and tools.
• Serve as the primary contact for LMS issues, troubleshooting, and technical support for learners.
• Liaison with learning vendors to support system upgrades, implementation of new features and functionalities, and issue resolutions
• Maintain accurate learner records, certifications, and training completions; ensure regulatory and compliance standards are met.
• Collaborate with subject matter experts (SMEs) and business stakeholders to manage learning content lifecycle, retiring outdated content and replacing content as necessary
• Generate and distribute learning reports and analytics as requested by stakeholders
• Manage the centralized learning mailbox, ensuring timely and professional responses to inquiries, support requests and learning-related communication
• Performs other duties as assigned

Required Qualifications

• Bachelor’s degree in Human Resources, Education, Instructional Design, or related field; or equivalent combination of education and experience.
• Minimum of 3-5 years of similar experience, with strong focus on LMS administration and L&D operations
• Experience importing data and managing third-party content libraries (e.g., Go1, LinkedIn Learning, Udemy) within an LMS.
• Experience with learning technologies and tools, such as Adobe Captivate or Scribe
• Understanding of instructional design principles and SCORM/AICC/xAPI file formats.
• Meticulous attention to detail for ensuring data accuracy, system functionality, and compliance.
• Strong technical aptitude with Microsoft suite and various reporting tools; Power BI experience a plus.
• Ability to proactively identify process inefficiencies and implement scalable solutions
• Professional verbal and written communication skills to effectively collaborate with stakeholders, including senior leadership
• Ability to prioritize multiple projects and tasks while ensuring all customer groups receive timely attention; strong time management skills
• Self-starter who is driven to stay current on learning technology and industry trends, and can thrive both independently and as part of a team
• Analytical, organized, and detail oriented

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

About Lincoln Property Company

Lincoln Property Company ("Lincoln") is one of the largest private real estate firms in the United States. Offering a fully integrated platform of real estate services and innovative solutions to owners, investors, lenders and occupiers, Lincoln supports the entire real estate lifecycle across asset types, including office, life science, retail, industrial, data center, production studio, healthcare, government, universities, and mixed-used properties, throughout the United States, United Kingdom, and Europe. Lincoln’s combined management and leasing portfolio on behalf of institutional clients includes more than 562 million square feet of commercial space. In addition to providing third-party real estate services, Lincoln has completed over 164 million square feet of development since its inception in 1965 and has another $19.5 billion currently under construction or in the pipeline. For more information, visit: www.lpc.com.

All job offers are contingent on completion of a background check and proof of eligibility to work in the United States.

Lincoln Property Company does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by Lincoln Property Company to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that Lincoln Property Company will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. At this time, we are not working with any agencies.