Learning Operations Specialist

the corporation of the town of lincoln; Nashville (TN); On-site; USD 65,000 - 95,000; Full time

Job summary

the corporation of the town of lincoln is seeking a Learning Operations Specialist to administer the Dayforce LMS, optimize system performance, and ensure accurate learner data across the organization.

You will collaborate with HR, learning partners, and SMEs to map content to competencies, build learning paths, generate reports, and support onboarding, compliance, and development initiatives.

Qualifications

• Bachelor’s degree in HR, Education, Instructional Design, or related field.
• 3–5 years LMS/L&D operations experience.
• Experience with third-party content libraries such as Go1, LinkedIn Learning, Udemy.
• Familiarity with SCORM/AICC/xAPI formats.
• Proficient in Microsoft Office and reporting tools; Power BI a plus.
• Strong communication and project-management skills.

Responsibilities

• Administer and manage the Dayforce LMS, ensuring system integrity, performance, and user support.
• Import, organize, and maintain learning content and catalogs; map content to competency frameworks.
• Create and assign learning curricula based on role, location, and business needs; automate assignments.
• Curate, publish, and maintain engaging learning content using various tools.
• Serve as primary LMS contact for issues and support.

Skills

LMS administration

Content management

Data accuracy

Power BI

Microsoft Office

Education

Bachelor’s degree in HR, Education, Instructional Design, or related field

Tools

Go1

LinkedIn Learning

Udemy

Adobe Captivate

Scribe

Job description

Learning Operations Specialist is responsible for the day-to-day administration, configuration, and optimization of the company’s Learning Management System (LMS) and its integrated third-party content libraries. This individual plays a pivotal role in enhancing the digital learning experience across the organization by managing content, system functionality, data accuracy, and user engagement. The role involves close collaboration with organizational learning partners, HR, and other business stakeholders to support key initiatives such as onboarding, professional development, and compliance. Dallas, Nashville and Charlotte

Essential Duties and Responsibilities

• Administer and manage the Dayforce LMS, ensuring system integrity, performance, and user support.
• Import, organize, and maintain learning content and catalogs; map content to competency frameworks and learning paths, including the creation of learning libraries for specific areas (i.e. Engineering Learning Library).
• Create and assign learning curricula based on role, location, and business needs; automate assignments where appropriate.
• Curate, publish, and maintain engaging learning content, using a variety of learning technologies and tools.
• Serve as the primary contact for LMS issues, troubleshooting, and technical support for learners.
• Liaison with learning vendors to support system upgrades, implementation of new features and functionalities, and issue resolutions.
• Maintain accurate learner records, certifications, and training completions; ensure regulatory and compliance standards are met.
• Collaborate with subject matter experts (SMEs) and business stakeholders to manage learning content lifecycle, retiring outdated content and replacing content as necessary.
• Generate and distribute learning reports and analytics as requested by stakeholders.
• Manage the centralized learning mailbox, ensuring timely and professional responses to inquiries, support requests and learning-related communication.
• Perform other duties as assigned.

Required Qualifications

• Bachelor’s degree in Human Resources, Education, Instructional Design, or related field; or equivalent combination of education and experience.
• Minimum of 3-5 years of similar experience, with strong focus on LMS administration and L&D operations.
• Experience importing data and managing third-party content libraries (e.g., Go1, LinkedIn Learning, Udemy) within an LMS.
• Experience with learning technologies and tools, such as Adobe Captivate or Scribe.
• Understanding of instructional design principles and SCORM/AICC/xAPI file formats.
• Meticulous attention to detail for ensuring data accuracy, system functionality, and compliance.
• Strong technical aptitude with Microsoft suite and various reporting tools; Power BI experience a plus.
• Ability to proactively identify process inefficiencies and implement scalable solutions.
• Professional verbal and written communication skills to effectively collaborate with stakeholders, including senior leadership.
• Ability to prioritize multiple projects and tasks while ensuring all customer groups receive timely attention; strong time management skills.
• Self-starter who is driven to stay current on learning technology and industry trends, and can thrive both independently and as part of a team.
• Analytical, organized, and detail oriented.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.