Learning Operations Specialist

Lincoln Property Company through LinkedIn; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Lincoln Property Company through LinkedIn seeks a Learning Operations Specialist to administer Dayforce LMS, optimize performance, and support onboarding, development, and compliance across the organization.

You will manage content catalogs, map to competency frameworks, generate learner reports, and partner with HR, SMEs, and vendors to implement new features.

This role requires a bachelor’s degree and 3–5 years in LMS/L&D operations, with strong data accuracy and communication skills.

Qualifications

• Bachelor's degree in Human Resources, Education, Instructional Design, or related field; or equivalent combination of education and experience.
• 3–5 years of LMS administration and L&D operations experience.
• Experience importing data and managing third‑party content libraries within an LMS (e.g., Go1, LinkedIn Learning, Udemy).
• Familiarity with learning technologies/tools such as Adobe Captivate or Scribe.
• Understanding of SCORM/AICC/xAPI formats.
• Strong data accuracy, system functionality, and compliance focus.
• Proficiency with Microsoft Office and reporting tools; Power BI a plus.
• Ability to identify inefficiencies and implement scalable solutions.
• Strong communication and collaboration with stakeholders.

Responsibilities

• Administer and manage the Dayforce LMS, ensuring system integrity, performance, and user support.
• Import, organize, and maintain learning content and catalogs; map to competency frameworks and learning paths.
• Create and assign curricula based on role, location, and business needs; automate assignments.
• Curate and publish engaging learning content using diverse tools.
• Serve as primary LMS support contact for learners and troubleshooting.
• Collaborate with vendors on upgrades and new features.
• Maintain learner records, certifications, and training completions to meet compliance.
• Collaborate with SMEs and stakeholders to manage content lifecycle.
• Generate and distribute learning reports and analytics as requested.

Education

Bachelor's degree or equivalent

Tools

Go1

LinkedIn Learning

Udemy

Adobe Captivate

Scribe

Job description

The Learning Operations Specialist is responsible for the day-to-day administration, configuration, and optimization of the company’s Learning Management System (LMS) and its integrated third‑party content libraries. This individual plays a pivotal role in enhancing the digital learning experience across the organization by managing content, system functionality, data accuracy, and user engagement. The role involves close collaboration with organizational learning partners, HR, and other business stakeholders to support key initiatives such as onboarding, professional development, and compliance. Dallas, Nashville and Charlotte

Essential Duties and Responsibilities

• Administer and manage the Dayforce LMS, ensuring system integrity, performance, and user support.
• Import, organize, and maintain learning content and catalogs; map content to competency frameworks and learning paths; including the creation of learning libraries for specific areas (i.e. Engineering Learning Library)
• Create and assign learning curricula based on role, location, and business needs; automate assignments where appropriate.
• Curate, publish, and maintain engaging learning content, using a variety of learning technologies and tools.
• Serve as the primary contact for LMS issues, troubleshooting, and technical support for learners.
• Liaison with learning vendors to support system upgrades, implementation of new features and functionalities, and issue resolutions
• Maintain accurate learner records, certifications, and training completions; ensure regulatory and compliance standards are met.
• Collaborate with subject matter experts (SMEs) and business stakeholders to manage learning content lifecycle, retiring outdated content and replacing content as necessary
• Generate and distribute learning reports and analytics as requested by stakeholders
• Manage the centralized learning mailbox, ensuring timely and professional responses to inquiries, support requests and learning‑related communication
• Performs other duties as assigned

Required Qualifications

• Bachelor’s degree in Human Resources, Education, Instructional Design, or related field; or equivalent combination of education and experience.
• Minimum of 3-5 years of similar experience, with strong focus on LMS administration and L&D operations
• Experience importing data and managing third‑party content libraries (e.g., Go1, LinkedIn Learning, Udemy) within an LMS.
• Experience with learning technologies and tools, such as Adobe Captivate or Scribe
• Understanding of instructional design principles and SCORM/AICC/xAPI file formats.
• Meticulous attention to detail for ensuring data accuracy, system functionality, and compliance.
• Strong technical aptitude with Microsoft suite and various reporting tools; Power BI experience a plus.
• Ability to proactively identify process inefficiencies and implement scalable solutions
• Professional verbal and written communication skills to effectively collaborate with stakeholders, including senior leadership
• Ability to prioritize multiple projects and tasks while ensuring all customer groups receive timely attention; strong time management skills
• Self‑starter who is driven to stay current on learning technology and industry trends, and can thrive both independently and as part of a team
• Analytical, organized, and detail oriented

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

All job offers are contingent on completion of a background check and proof of eligibility to work in the United States.