Learning Operations Specialist

Lincoln Property Company through LinkedIn; Charlotte (NC); Vor Ort; USD 70.000 - 105.000; Vollzeit

Zusammenfassung

The Learning Operations Specialist role at Lincoln Property Company through LinkedIn helps optimize the learning ecosystem by administering the Dayforce LMS, organizing content, and driving process improvements to enhance the learner experience.

Working with HR and key stakeholders, you will analyze learning data, map content to competencies, and deliver reporting and governance to support workforce development and compliance.

Qualifikationen

• Bachelor’s degree in HR, Education, Instructional Design, or related field.
• 3–5 years LMS administration and L&D operations experience.
• Experience managing third-party learning content providers and libraries within an LMS.
• Experience with learning tech such as Adobe Captivate or Scribe.
• Understanding of SCORM/AICC/xAPI formats.
• Attention to detail for data accuracy, systems and compliance.
• Proficiency with Microsoft Office and reporting tools; Power BI is a plus.
• Proactive in identifying inefficiencies and implementing scalable solutions.

Aufgaben

• Serve as system owner for the LMS, driving optimization, governance, and adoption.
• Import, organize, and maintain learning content and catalogs; map to paths.
• Identify opportunities to streamline operations via automation and standardization.
• Partner with vendors and stakeholders to evaluate and implement enhancements.
• Maintain learner records, certifications, and training completions; ensure compliance.
• Collaborate with SMEs, HR, and stakeholders on content curation and reporting.
• Analyze data and develop insights and reports to support development and business goals.
• Manage centralized learning mailbox and respond to inquiries and requests.
• Monitor learning trends and propose innovations to boost engagement and efficiency.
• Performs other duties as assigned.

Kenntnisse

LMS administration

L&D operations

Data analysis

Content management

Process improvement

Vendor management

Reporting

Microsoft Office

Power BI

Ausbildung

Bachelor’s degree in HR/education/ID or related field

Tools

Adobe Captivate

Scribe

Power BI

Jobbeschreibung

The Learning Operations Specialist is responsible for optimizing the organization’s learning ecosystem and supporting enterprise learning initiatives through effective system administration, data analysis, content management, and process improvement. This role serves as a partner to HR and business stakeholders throughout the organization by ensuring seamless learner experience, leveraging learning data to drive informed decisions, and identifying opportunities to enhance operational efficiency.

Essential Duties and Responsibilities

• Serve as the system owner for the Dayforce LMS, driving platform optimization, governance, user experience enhancements, system support and adoption strategies
• Import, organize, and maintain learning content and catalogs; map content to competency frameworks and learning paths; including the creation of learning libraries for specific areas (i.e. Engineering Learning Library)
• Identify opportunities to streamline learning operations through automation, standardization, and process improvement initiatives.
• Partner with learning vendors and internal stakeholders to evaluate, implement, and optimize system enhancements, integrations, and new learning solutions
• Maintain accurate learner records, certifications, and training completions; ensure regulatory and compliance standards are met.
• Collaborate with subject matter experts, business stakeholders, and HR partners on learning content curation, deployment, and reporting needs.
• Analyze learning data and develop actionable insights and reporting that support workforce development, compliance, and business objectives
• Manage the centralized learning mailbox, ensuring timely and professional responses to inquiries, support requests and learning-related communication
• Monitor emerging learning trends and recommend innovations that improve learner engagement and operational effectiveness.
• Performs other duties as assigned

Required Qualifications

• Bachelor’s degree in Human Resources, Education, Instructional Design, or related field; or equivalent combination of education and experience.
• Minimum of 3-5 years of similar experience, with strong focus on LMS administration and L&D operations.
• Experience managing third-party learning content providers and learning libraries within an LMS, including content integration, governance, catalog optimization, and learner engagement support.
• Experience with learning technologies and tools, such as Adobe Captivate or Scribe.
• Understanding of instructional design principles and SCORM/AICC/xAPI file formats.
• Meticulous attention to detail for ensuring data accuracy, system functionality, and compliance.
• Strong technical aptitude with Microsoft suite and various reporting tools; Power BI experience a plus.
• Ability to proactively identify process inefficiencies and implement scalable solutions.