Learning Experience Designer – LMS & Technical Writing

DocNetwork; Ann Arbor (MI); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-Term Disability

Pet Insurance

Flex PTO

Professional Development Budget

Wellness Budget

401(k) with company match

Volunteer Time Off

Office dog Munki

Job summary

DocNetwork seeks a Client Education Specialist to design structured learning paths, maintain an expansive technical documentation library, and audit training assets for accuracy and engagement.

You will translate product updates into clear, written, and visual guides, build courses in Thinkific, and support webinars and video tutorials as needed.

Strong instructional design, writing skills, and LMS experience are required, with a collaborative, detail‑oriented mindset for a hybrid Ann Arbor team.

Qualifications

• Demonstrated successful experience in instructional design, technical writing, or educational content development.
• Proven experience building and managing content within an LMS (Thinkific, Teachable, etc.).
• Exceptional writing skills with the ability to explain complex, technical workflows in simple terms.
• Ability to maintain a high level of attention to detail while working on multiple education materials at once.
• High coachability and ability to integrate feedback effectively in a fast-moving environment.
• Proficiency with Canva, Google Suite, and basic screenshot/annotation tools a plus.
• Strong project management skills with the ability to manage a high volume of articles and courses simultaneously.
• Proficiency with AI tools such as Gemini and Claude a plus.

Responsibilities

• Own the structure and expansion of our LMS (Thinkific). Build and maintain self-paced courses and interactive learning modules.
• Design role-based learning paths that help different types of users (e.g., Admins vs. Power Users) find exactly the training they need.
• Create assessments and knowledge checks to measure learner comprehension and the effectiveness of our client education programs.
• Assist with live webinar production and occasionally script, create, or edit short video tutorials to support seasonal needs and new product releases.
• Write, update, and organize articles for our Support Site, ensuring they are searchable, easy to follow, and visually supported by screenshots or diagrams.
• Draft announcements for webinars, new product releases, and education opportunities to engage and inform our clients.
• Lead a continuous audit cycle of all training materials, including Support Site articles, LMS courses, and internal knowledge base to ensure they match the current software version.
• Audit the video library to flag outdated content and assist with script updates and edits as needed.
• Ensure a consistent voice, tone, and formatting across all education materials.

Skills

Instructional design

Technical writing

LMS content

Canva

Google Suite

Project management

AI tools Gemini/Claude

Thinkific

Teachable

Tools

Thinkific

Teachable

Job description

DocNetwork seeks a Client Education Specialist to design structured learning paths, maintain an expansive technical documentation library, and audit training assets for accuracy and engagement.

You will translate product updates into clear, written, and visual guides, build courses in Thinkific, and support webinars and video tutorials as needed.

Strong instructional design, writing skills, and LMS experience are required, with a collaborative, detail‑oriented mindset for a hybrid Ann Arbor team.