Learning Experience Designer for Customer Education

Dropbox; United States; Remote; USD 42,000 - 58,000; Full time

Job summary

Dropbox is seeking a Learning Experience Designer within its Customer Advocacy organization to craft engaging, accessible, and effective learning experiences that help customers and administrators understand Dropbox products, complete key tasks, and achieve their goals.

You will design and maintain customer education across Dropbox Learn, product-launch education, learning paths, multimedia tutorials, and other self-service learning experiences.

Qualifications

• Experience creating or maintaining customer-facing learning, instructional, technical, enablement, or product education content.
• Ability to translate complex product concepts and workflows into clear, structured, task-oriented instruction.
• Experience using content-authoring, learning-management, or publishing platforms.
• Ability to collaborate effectively with subject-matter experts and cross-functional stakeholders to develop and refine instructional content.
• Understanding of instructional quality principles, including accuracy, accessibility, consistency, and learner usability.
• Strong organizational skills and the ability to manage multiple content deliverables, incorporate feedback, and meet deadlines.
• Ability to learn and responsibly use AI-assisted tools to improve productivity while maintaining accountability for content quality and accuracy.

Responsibilities

• Design, develop, publish, and maintain customer learning experiences across Dropbox products and education platforms.
• Create and update web-based training, learning paths, product-launch education, tutorials, multimedia content, and other instructional resources.
• Translate complex product workflows and customer needs into clear, task-oriented instruction with logical sequencing and actionable next steps.
• Author, publish, and maintain learning content using Contentful and related content-management and learning-delivery platforms, including quality assurance and localization preparation.
• Collaborate with Product, Product Marketing, Customer Advocacy, Support, subject-matter experts, and program managers to deliver education aligned with customer and business needs.
• Responsibly leverage AI tools to support content drafting, storyboarding, synthesis, analysis, and production efficiency while validating outputs for accuracy, accessibility, instructional quality, and customer relevance.
• Support continuous improvement of learning experiences through reusable templates, documented processes, customer feedback, performance insights, and content-quality standards.

Skills

Customer education content

Concept translation

Content platforms

Cross-functional collaboration

Quality standards

AI-assisted tools

Project management

Tools

Contentful

Articulate

Wistia

Job description

Dropbox is seeking a Learning Experience Designer within its Customer Advocacy organization to craft engaging, accessible, and effective learning experiences that help customers and administrators understand Dropbox products, complete key tasks, and achieve their goals.

You will design and maintain customer education across Dropbox Learn, product-launch education, learning paths, multimedia tutorials, and other self-service learning experiences.