Learning & Development Specialist

Dade County Federal Credit Union; Florida; On-site; USD 54,000 - 75,000; Full time

Job summary

Dade County Federal Credit Union in Doral, FL seeks a Learning & Development Specialist to design, coordinate and conduct training programs across the organization. This role focuses on creating materials, maintaining records, and supporting the Learning and Development department to boost staff performance.

The position requires training experience in financial services, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• Prior training experience is required.
• High School Diploma or equivalent.
• Minimum one year experience in a financial institution.
• Knowledge and application of adult learning concepts.
• Ability to communicate effectively both orally and in writing.
• Intermediate knowledge of Microsoft programs.
• Excellent organizational and general filing and typing skills are required.

Responsibilities

• Conduct training sessions focused on Front Office positions and mentor new FSRs at branches.
• Conduct Sales and Service training companywide.
• Design, update and coordinate training materials and tests for compliance and product knowledge.
• Develop measures of training effectiveness and track progress.
• Prepare training materials and maintain training records.

Skills

Prior training experience

Adult learning concepts

Effective communication

Organizational skills

Education

High School Diploma

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Learning & Development Specialist

Regular Full-Time Main, Doral, FL, US

11 days ago Requisition ID: 1473

Location:

1500 NW 107th Ave

Sweetwater, FL, 33172

Pay:

Summary:

This position is responsible for developing, coordinating and conducting training programs company- wide, which improve staff job performance. This position is also responsible for preparing training materials, maintaining training records and providing support to the Learning and Development department.

Duties & Responsibilities:

• Conduct training sessions primarily focused on Front Office positions (i.e. Financial Service Representative, Greeter, Member Experience, Electronic Services). Mentor new FSR's at various branch locations.
• Conduct Sales and Service training companywide.
• Designs, updates and coordinates written training and online materials, including but not limited to: Annual Compliance, Robbery, Harassment, and Product Knowledge testing to all staff and update training records accordingly.
• Develops criteria, measures and tracks training effectiveness, including written examinations and simulated activities. Tracks employee progress.
• Compile training materials; review information to revise training materials such as manuals, handouts, etc. to ensure information is always accurate and up to date.
• Assist the Director of Learning and Development in creating the training calendar and other special projects.
• Maintain calendar of employee training events and notify management of those that have not been completed.
• Coordinates scheduling of training facilities.
• Responsible for ensuring that all training facilities are clean, organized and secure before, during and after all training sessions.
• Orders and maintains training supplies as needed and coordination of various employee training and events.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control, in addition to all company policies.
• Provide other administrative support as assigned.

Qualifications:

• Prior training experience REQUIRED.
• High School Diploma or equivalent.
• Minimum one year experience in a financial institution.
• Knowledge and application of adult learning concepts.
• Ability to communicate effectively both orally and in writing.
• Intermediate knowledge of Microsoft programs.
• Excellent organizational and general filing and typing skills are require d.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.