Learning & Development - Learning Specialist I

NBH Bank; Dallas (TX); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Financial compensation

Insurance

401(k)

Paid time off

Associate banking perks

Job summary

NBH Bank is looking for a Learning Specialist I who will consult and support clients across the enterprise by conducting needs assessments and creating training programs. Responsibilities include delivering instructor-led and computer-based training, evaluating training effectiveness, and supporting Subject Matter Experts. Ideal candidates should possess a high school diploma, 1-2 years of banking experience, and excellent communication skills. Additionally, the role may be located in various banking locations across the United States, including Texas, with potential travel required.

Qualifications

• Minimum of 1-2 years banking or related job experience.
• Valid driver's license; driving may be required.
• Prior training experience is desired.

Responsibilities

• Consult with and support clients across the enterprise by conducting needs assessments.
• Design and develop training programs and learning resources.
• Evaluate training effectiveness at levels 1-4.
• Deliver and facilitate instructor‑led and computer‑based trainings.

Skills

Excellent oral and written communication skills

Ability to learn and expand skills

Advanced knowledge of Microsoft Suite

Interpersonal and presentation skills

Effective partner with management teams

Education

High School Diploma

Associate's degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Location

THIS POSITION MAY BE LOCATED IN ANY OF OUR BANKING LOCATIONS IN COLORADO, KANSAS, MISSOURI, TEXAS, NEW MEXICO OR UTAH.

Role Overview

As a Learning Specialist I, you will consult with and support clients across the enterprise by conducting needs assessments; providing resources to meet those requirements; and supporting client’s Subject Matter Experts (SMEs). You will be responsible for a variety of tasks including designing, developing, and partnering with SMEs to create training programs and learning resources: instructor‑led programs, computer‑based training, blended learning, course materials, job aids, delivery and facilitation of trainings, and evaluation of training and learner effectiveness (levels 1-4). You will also act as an on‑the‑job training coach.

You will handle course registration, communicate information about training courses and team offerings, report training results, partner with team members to provide backup for training courses and systems, build rapport with clients and associates, and treat others with respect and consideration regardless of their status or position.

Responsibilities

• Consult with and support clients across the enterprise by conducting needs assessments.
• Provide resources to meet client requirements.
• Support client’s Subject Matter Experts.
• Design, develop and partner with SMEs to create training programs and learning resources.
• Deliver and facilitate instructor‑led, computer‑based, blended learning and on‑the‑job trainings.
• Evaluate training effectiveness at levels 1-4.
• Handle course registration.
• Communicate training information and report results.
• Provide backup support for training courses and systems.
• Build rapport with clients and associates and treat others with respect.

Compliance

All associates are expected to maintain current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements.

Minimum Requirements

• High School Diploma.
• Minimum of 1-2 years banking or related job experience.
• Valid driver’s license; driving history that meets the Bank's driver standards. Driving may be required.

Desired Qualifications

• Associate's degree.
• Prior training experience.
• Minimum of 3-5 years of banking or relevant job experience.

Skills and Abilities

• Excellent oral and written communication skills.
• Ability and motivation to learn and expand own skills and capabilities.
• Advanced knowledge of Microsoft Suite including Word, Excel, and PowerPoint; working knowledge of authoring tools.
• Ability to learn, understand, develop, and deliver a variety of technical and business skills training programs.
• Highly dependable; project a professional appearance and attitude; model company values at all times.
• Demonstrated training delivery skills in multiple platforms.
• Effective partner with management teams.
• Prioritize projects and manage multiple priorities.
• Highly energetic and self‑motivated with the ability to work independently.
• Interpersonal and presentation skills necessary to train, with a friendly, cheerful, and courteous demeanor.

Work Environment

• Commitment to meritocracy and supporting associates to grow within their role.
• Tasks may require grasping, pushing, pulling, lifting, bending, raising, and holding hands and arms overhead.
• Office setting with traditional hours.
• Standing for extended periods of time (generally not more than 8 hours).
• Work at a rapid pace for long periods of time (generally not more than 8 hours).
• Work overtime to the extent necessary.
• Travel may be required to deliver training.

Benefits

Financial compensation, insurance, 401(k), associate stock purchase program, paid time off, and associate banking perks.

Equal Employment Opportunity

The Bank is committed to providing qualified applicants and associates reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. The Bank provides equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. The Bank is proud to be a drug‑free workplace.

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