Learning & Development Specialist

Dade County Federal Credit Union; Miami (FL); On-site; USD 28,413 - 40,467; Full time

Job summary

Dade County Federal Credit Union in Miami is seeking a Learning & Development Specialist to design, coordinate and deliver training across the organization, with a focus on Front Office roles and member experience. You will prepare training materials, maintain records and support the Learning & Development department in scheduling and executing programs at the Main Branch and other locations.

Qualified candidates have training experience, a high school diploma, knowledge of adult learning

Qualifications

• Prior training experience required.
• Knowledge and application of adult learning concepts.
• Ability to communicate effectively both orally and in writing.
• Excellent organizational and general filing and typing skills.
• Intermediate knowledge of Microsoft programs.

Responsibilities

• Conduct training sessions focused on Front Office roles and mentor new staff.
• Design and update training materials and online content.
• Develop measures to track training effectiveness and progress.
• Compile materials and keep training records up to date.
• Assist in creating training calendars and coordinating events.
• Schedule training facilities and ensure clean, organized spaces.
• Ensure compliance with applicable laws and company policies.
• Provide administrative support to the Learning and Development department.

Skills

Training experience

Adult learning concepts

Communication

Organizational skills

Typing skills

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Learning & Development Specialist - Learning & Development Department (Main Branch)

Location

1500 NW 107th Ave
Sweetwater, FL, 33172

Pay

Starting $25 an hour

Summary

This position is responsible for developing, coordinating and conducting training programs company- wide, which improve staff job performance. This position is also responsible for preparing training materials, maintaining training records and providing support to the Learning and Development department.

Duties & Responsibilities

• Conduct training sessions primarily focused on Front Office positions (i.e. Financial Service Representative, Greeter, Member Experience, Electronic Services). Mentor new FSR's at various branch locations.
• Conduct Sales and Service training companywide.
• Designs, updates and coordinates written training and online materials, including but not limited to: Annual Compliance, Robbery, Harassment, and Product Knowledge testing to all staff and update training records accordingly.
• Develops criteria, measures and tracks training effectiveness, including written examinations and simulated activities. Tracks employee progress.
• Compile training materials; review information to revise training materials such as manuals, handouts, etc. to ensure information is always accurate and up to date.
• Assist the Director of Learning and Development in creating the training calendar and other special projects.
• Maintain calendar of employee training events and notify management of those that have not been completed.
• Coordinates scheduling of training facilities.
• Responsible for ensuring that all training facilities are clean, organized and secure before, during and after all training sessions.
• Orders and maintains training supplies as needed and coordination of various employee training and events.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control, in addition to all company policies.
• Provide other administrative support as assigned.

Qualifications

• Prior training experience REQUIRED.
• High School Diploma or equivalent.
• Minimum one year experience in a financial institution.
• Knowledge and application of adult learning concepts.
• Ability to communicate effectively both orally and in writing.
• Intermediate knowledge of Microsoft programs.
• Excellent organizational and general filing and typing skills are required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.