Learning & Development Specialist

Jobtailor; Marlborough (MA); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Jobtailor in Marlborough, MA is seeking a Learning and Development Specialist to design, facilitate, and deliver training programs while handling the associated administrative tasks.

You will support cross‑department projects within the bank, serve as a resource for teammates, and help reinforce a strong sales and service culture. After successful training, a hybrid on‑site schedule may be arranged; core hours are expected, with occasional after‑hours work.

Qualifications

• High School diploma or equivalent is required.
• Banking exposure or related experience preferred.
• Training experience desired; familiarity with learning technology is a plus.
• Knowledge of COCC, Salesforce or similar systems is helpful.
• Proficiency with Excel, Word, Outlook, Teams, SharePoint is needed.

Responsibilities

• Facilitate, lead, and deliver a variety of training programs and manage related administrative tasks.
• Assist with projects affecting multiple departments and the bank; act as a resource for team members.
• Support the organization’s sales and service culture to meet Bank goals.
• After training, eligibility for a hybrid on-site work arrangement.
• Maintain core hours availability; adapt to deadlines and customer needs.

Skills

Multi-tasking

Attention to detail

Curious mindset

Organizational skills

Travel readiness

Education

High School diploma or equivalent

Tools

COCC

Salesforce

Microsoft 365

Job description

Responsibilities

• Reporting to the VP, Director of Human Resources and Learning and Development Director, you will play a critical role in facilitating and assisting with building programs centered on employee growth, with a focus on superior customer service.
• You will facilitate, lead, and deliver a variety of training programs and manage the associated administrative tasks.
• It is expected that the Learning and Development Specialist will assist with projects that affect various departments and the bank and act as a resource for other team members.
• Additionally, this position embraces the established sales and service culture to maximize their contribution to the Bank’s goals.
• After successful completion of training and proven abilities, this position is eligible for a hybrid work arrangement with an agreed upon number of days per-week/month on site.
• Consistent availability is expected during core business hours.
• Work outside of regular business hours requires approval on an as needed basis to meet deadlines and fulfil the needs of both internal and external customers.

Requirements

• High School diploma or equivalent
• One-year related banking experience, banking courses and/or related work experience preferably in a Branch or Operations environment
• General understanding and knowledge of financial institution departments
• Knowledge of financial institution operating policies and procedures, banking regulations (state and federal)
• Prior training experience desired
• Experience with learning technology desired
• Good working knowledge of Data Processing Systems such as COCC and Customer Relationship Management Programs such as Salesforce preferred
• Proficient in Microsoft 365 Suite products including, but not limited to Excel, Word, Outlook, Teams, and Sharepoint.
• Ability to multi-task, organize, work independently, accomplish tasks, and meet deadlines despite frequent interruptions in a fast-paced environment while maintaining attention to detail.
• A curious mindset that allows you to constantly learn and challenge the status quo.
• Solid understanding and application of administration activities with an understanding of office procedures and ability to operate standard office equipment.
• Means and mode to travel to any of Main Street Bank’s locations as needed on a regular basis.