Learning & Development - Learning Specialist I

NBH Bank; Albuquerque (NM); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Benefits package

Job summary

NBH Bank is seeking a Learning Specialist I to consult with and support clients across the enterprise by assessing needs, designing and delivering training programs, and partnering with SMEs to create resources across instructor-led, e-learning, and blended formats. You will manage course materials, ensure learner effectiveness, and help coordinate registrations and reporting.

The role requires strong communication, proficiency in the Microsoft Office suite, and the ability to work

Qualifications

• High School Diploma or equivalent.
• 1–2 years banking or related experience.
• Valid driver's license and driving history may be required.

Responsibilities

• Consult with and support clients across the enterprise through needs assessments and training design.
• Develop and deliver instructor-led, computer-based, and blended learning programs with SMEs.
• Create course materials, job aids, and learning resources; evaluate training effectiveness (levels 1–4).
• Coordinate registrations, communicate offerings, report results, and support training systems.

Skills

Communication skills

Microsoft Office

Training delivery

Independent worker

Interpersonal skills

Travel readiness

Education

Associate's degree

Tools

Driver's license

Job description

THIS POSITION MAY BE LOCATED IN ANY OF OUR BANKING LOCATIONS IN COLORADO, KANSAS, MISSOURI, TEXAS, NEW MEXICO OR UTAH. THIS IS NOT A REMOTE POSITION.

Responsibilities

As a Learning Specialist I, you will consult with and support clients across the enterprise by conducting needs assessments, providing resources to meet those requirements, and supporting clients' Subject Matter Experts (SMEs). You will be responsible for a variety of tasks including designing, developing, and partnering with SMEs to create training programs and learning resources: instructor‑led programs, computer‑based training, blended learning; course materials, learning resources, job aids; delivering and facilitating trainings, and evaluating training and learner effectiveness (levels 1‑4) and on‑the‑job training coaching. Additionally, Training Specialists handle course registration, communicate information about training courses and team offerings, report training results, partner with team members to provide support and back‑up for training courses and systems, and build a great rapport with clients and fellow associates, treating others with respect and consideration regardless of status or position.

All associates are expected to maintain current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements.

Minimum Requirements

• High School Diploma
• Minimum of 1–2 years banking or related job experience
• Driving may be required with this position. Applicants must have a valid driver's license (not a learner's, restricted or "to and from work" license) and a driving history that meets the Bank's driver standards. Information will be verified in a Motor Vehicle Report.

Desired Qualifications

• Associate's degree
• Prior training experience
• Minimum of 3–5 years of banking or relevant job experience

Skills and Abilities

• Must possess excellent oral and written communication skills.
• Ability and motivation to learn and expand own skills and capabilities.
• Advanced knowledge of the Microsoft Suite including Word, Excel & PowerPoint. Working knowledge of authoring tools.
• Ability to learn, understand, develop, and deliver a variety of technical and business skills training programs.
• Highly dependable; project a professional appearance and attitude; model company values all times.
• Must possess demonstrated training delivery skills in multiple platforms.
• Works effectively with management teams; recognized as an effective partner.
• Prioritizes projects; manages multiple priorities.
• Highly energetic and self‑motivated with the ability to work independently.
• Interpersonal and presentation skills necessary to train, including a friendly, cheerful and courteous demeanor.

Work Environment

• We are committed to our core value of meritocracy and supporting our associates in growing within their role.
• When completing certain tasks, an associate may need to be able to grasp, push, pull, lift, bend, raise and hold hands and arms overhead.
• Office setting with traditional hours.
• Standing for extended periods of time (typically no longer than 8 hours).
• Must be able to work at a rapid pace for long periods of time (typically no longer than 8 hours).
• Must be able to work overtime to the extent necessary.
• Must be able to travel, if needed, to deliver training.

Benefits

In addition to your financial compensation, we also offer a generous benefits package that includes insurance, 401(k), an associate stock purchase program, paid time off, and associate banking perks. For more information about the benefits offered, please refer to the benefits portal.

Equal Opportunity Employer

The Bank is committed to providing qualified applicants and associates reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or associate requiring reasonable accommodation to perform any essential job function should contact Human Resources. The Bank's policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. The Bank is proud to be a drug‑free workplace.

Colorado Residents

Colorado Residents: In any materials you submit, you may redact or remove age‑identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Selected candidate(s) for hire must complete the following prior to employment: a criminal history report, global screen, drug screen, employment credit report and, if applicable, a driving record. Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.