Learning & Development Manager - Lead Team Training

TTEC; Tempe (AZ); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Annual incentive program

Health and wellness programs

Paid time off

Tuition reimbursement

Job summary

TTEC is actively seeking a Learning & Development Manager to work onsite in Tempe, Arizona. In this role, you will focus on enhancing training and development for a team of specialists, ensuring they meet their productivity and quality goals.

With responsibilities including managing operations and improving success metrics, candidates should have strong coaching and customer service skills. Compensation is competitive with an anticipated range of $85,000-$90,000.

Qualifications

• 1-2 years’ experience managing training and/or adult learning programs.
• 4 years’ experience in training and/or adult learning.
• Call center experience.

Responsibilities

• Achieve 100% of training completion goals.
• Manage day-to-day operations, processes, and reporting.
• Deliver excellent customer service and communication.

Skills

Training management

Sales training

Coaching skills

Data analysis

Customer service orientation

MS Office proficiency

Tools

MS Office

Oracle

Kronos

Job description

TTEC is actively seeking a Learning & Development Manager to work onsite in Tempe, Arizona. In this role, you will focus on enhancing training and development for a team of specialists, ensuring they meet their productivity and quality goals.

With responsibilities including managing operations and improving success metrics, candidates should have strong coaching and customer service skills. Compensation is competitive with an anticipated range of $85,000-$90,000.