Learning & Development Manager - Coaching, Metrics & Growth

Percepta LLC; Tempe (AZ); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Health and wellness programs

Paid time off (PTO)

Tuition reimbursement

Access to thousands of free online courses

Job summary

Percepta LLC is looking for a Learning & Development Manager based in Tempe, AZ. In this role, you will manage a team focused on coaching and motivating training specialists to achieve their goals. You will also oversee the operations of training and enhance the overall customer experience through effective team development.

Ideal candidates have significant experience in training and adult learning, with strong skills in coaching and data analysis. Benefits include an annual incentive program, health and wellness programs, and career development opportunities.

Qualifications

• Experience in sales or sales training highly preferred.
• Strong coaching skills are essential.
• Call center experience is a plus.

Responsibilities

• Achieve training completion goals.
• Manage day-to-day operations and reporting.
• Develop and support the training team.

Skills

Coaching skills

Data analysis and reporting skills

Customer service orientation

Attention to detail

Education

4+ years of experience in training and/or adult learning

1-2 years of experience managing training programs

Tools

MS Office (Excel, Outlook, PowerPoint)

Oracle

Kronos

Tandberg

Job description

Percepta LLC is looking for a Learning & Development Manager based in Tempe, AZ. In this role, you will manage a team focused on coaching and motivating training specialists to achieve their goals. You will also oversee the operations of training and enhance the overall customer experience through effective team development.

Ideal candidates have significant experience in training and adult learning, with strong skills in coaching and data analysis. Benefits include an annual incentive program, health and wellness programs, and career development opportunities.