Manager, Learning & Development

TeleTech Holdings, Inc.; Tempe (AZ); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Health and wellness programs

Paid time off (PTO)

Tuition reimbursement

Access to thousands of free online courses

Job summary

Percepta LLC is looking for a Learning & Development Manager based in Tempe, AZ. In this role, you will manage a team focused on coaching and motivating training specialists to achieve their goals. You will also oversee the operations of training and enhance the overall customer experience through effective team development.

Ideal candidates have significant experience in training and adult learning, with strong skills in coaching and data analysis. Benefits include an annual incentive program, health and wellness programs, and career development opportunities.

Qualifications

• Experience in sales or sales training highly preferred.
• Strong coaching skills are essential.
• Call center experience is a plus.

Responsibilities

• Achieve training completion goals.
• Manage day-to-day operations and reporting.
• Develop and support the training team.

Skills

Coaching skills

Data analysis and reporting skills

Customer service orientation

Attention to detail

Education

4+ years of experience in training and/or adult learning

1-2 years of experience managing training programs

Tools

MS Office (Excel, Outlook, PowerPoint)

Oracle

Kronos

Tandberg

Job description

Job Description - Manager, Learning & Development (04CU3)

Your potential has a place here with TTEC’s award-winning employment experience. As a Learning & Development Manager working onsite in Hayden Ferry, AZ, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all

Learning & Development Managers focus on providing coaching, motivation and support to enhance the engagement and success of their team of training specialists in attaining targets and goals. Evaluate trainers, curriculum and processes. Recommend and coordinate needed changes based on process analysis. They are responsible for meeting team productivity and quality goals.

You’ll report to Director of Learning & Development. You’ll contribute to the success of the customer experience and the team’s overall success.

During a Typical Day, You’ll:

• Achieve 100% of training completion goals.
• Manage day-to-day operations, processes, and reporting
• Improve the key success metrics associated with training goals.
• Deliver excellent customer service and communication.
• Develop, coach, support, and evaluate the team.
• Ensure team has tools, systems, and support needed to perform trainings.

What You Bring to the Role:

• 1-2 years’ experience managing training and/or adult learning programs
• 4+ years’ experience in training and/or adult learning
• experience is sales or sales training
• Strong coaching shills
• Data analysis and reporting skills
• Strong attention to detail and desire to follow procedures
• High customer service orientation
• Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly
• Call center experience

What You Can Expect:

• An annual incentive program
• Health and wellness programs
• Paid time off (PTO)
• Tuition reimbursement and access to thousands of free online courses

Compensation

The Anticipated salary range for this position is 85,000-90,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Equal Opportunity Employer

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability and/or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different perspectives and for you to bring value to the table in your own unique way.