Manager, Learning & Development

TTEC; Tempe (AZ); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Annual incentive program

Health and wellness programs

Paid time off

Tuition reimbursement

Job summary

TTEC is actively seeking a Learning & Development Manager to work onsite in Tempe, Arizona. In this role, you will focus on enhancing training and development for a team of specialists, ensuring they meet their productivity and quality goals.

With responsibilities including managing operations and improving success metrics, candidates should have strong coaching and customer service skills. Compensation is competitive with an anticipated range of $85,000-$90,000.

Qualifications

• 1-2 years’ experience managing training and/or adult learning programs.
• 4 years’ experience in training and/or adult learning.
• Call center experience.

Responsibilities

• Achieve 100% of training completion goals.
• Manage day-to-day operations, processes, and reporting.
• Deliver excellent customer service and communication.

Skills

Training management

Sales training

Coaching skills

Data analysis

Customer service orientation

MS Office proficiency

Tools

MS Office

Oracle

Kronos

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Learning & Development Manager working onsite in Hayden Ferry, AZ, you’ll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all.

Learning & Development Managers focus on providing coaching, motivation and support to enhance the engagement and success of their team of training specialists in attaining targets and goals. Evaluate trainers, curriculum and processes. Recommend and coordinate needed changes based on process analysis. They are responsible for meeting team productivity and quality goals.

You’ll report to Director of Learning & Development. You’ll contribute to the success of the customer experience and the team’s overall success.

During a Typical Day, You’ll:

• Achieve 100% of training completion goals.
• Manage day-to-day operations, processes, and reporting.
• Improve the key success metrics associated with training goals.
• Deliver excellent customer service and communication.
• Develop, coach, support, and evaluate the team.
• Ensure team has tools, systems, and support needed to perform trainings.

What You Bring to the Role:

• 1-2 years’ experience managing training and/or adult learning programs.
• 4 years’ experience in training and/or adult learning.
• Experience in sales or sales training.
• Strong coaching skills.
• Data analysis and reporting skills.
• Strong attention to detail and desire to follow procedures.
• High customer service orientation.
• Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly.
• Call center experience.

What You Can Expect:

• An annual incentive program.
• Health and wellness programs.
• Paid time off (PTO).
• Tuition reimbursement and access to thousands of free online courses.

Visit https://mybenefits.ttec.com/?manual for more information.

Compensation:

The Anticipated salary range for this position is 85,000-90,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.