Sales Trainer

TeleTech Holdings, Inc.; Tempe (AZ); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Paid time off (PTO)

Wellness benefits

Healthcare benefits

Tuition reimbursement

Performance bonus

Job summary

TeleTech Holdings, Inc. in Tempe, AZ is seeking a Senior Trainer to lead onsite training programs, deliver engaging sessions, and ensure new hires and staff achieve learning goals.

You will coordinate classes, monitor progress, and drive continuous improvement in the learning experience. The role emphasizes fostering an inclusive learning environment, leveraging coaching skills, and collaborating with cross-functional teams in a fast-paced customer experience setting.

Qualifications

• 1 year minimum experience in training or adult learning programs.
• 1+ year of experience leading teams to targets.
• Strong remote-work problem solving and goal achievement.
• Ability to foster an inclusive learning environment through coaching.
• Customer- and employee-focused mindset with call center experience.
• Working knowledge of MS Office, Oracle, Kronos, or Tandberg.

Responsibilities

• Serve as brand ambassador for new hires with a welcoming training experience that reflects TTEC’s values and helps employees feel confident from day one.
• Meet training completion goals and manage training logistics to start classes strong and stay on track.
• Learn goals, timeframes, and requirements for each training goal and class.
• Use training metrics to understand what’s working and continuously improve the learning experience for employees.
• Become a go-to resource for training tools and keep training data accurate, timely, and ready for business decisions.
• Coordinate, analyze and consolidate data to deliver training following client requirements and company standards

Skills

Training experience

Team leadership

Remote work

Coaching & facilitation

Customer focus

Office software

Tools

MS Office

Oracle

Kronos

Tandberg

Job description

Your potential has a place here with TTEC’s award-winning employment experience. Asa Senior Trainer working onsite in Tempe, AZ, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

What You’ll be Doing

Do you have a passion for helping others learn, grow, and feel confident in their work? Ready to help people reach for amazing? You’ll support and engage new hires and employees in a training environment, making sure each employee is set up for success by organizing classes, delivering high-quality training, and creating a positive learning experience from the start.

During a Typical Day, You’ll

• Serve as a first brand ambassador for new hires by creating a welcoming, engaging training experience that reflects TTEC’s values and helps employees feel confident from day one.
• Meet training completion goals, deliver excellent employee experiences, and manage training logistics that help each class start strong and stay on track.
• Learn important goals,timeframes, and requirements associated with each training goal and class
• Use training success metrics to understand what’s working, identify opportunities, and continuously improve the learning experience for employees.
• Become a go-to resource for training tools and keep training data accurate, timely, and ready to support business decisions.
• Coordinate, analyze andconsolidateall necessary data to deliver training following client requirements and company standards

What You Bring to the Role

• 1 yearminimum experience in training or adult learning programs
• 1+ year of experience leading teams to reach targets
• Excellence in achieving goals within a remote environment work-setting
• Nurture an inclusive learning environment with your coaching and facilitation skills to lead classes
• Customer and employee-focused mindset with call center understanding
• Working knowledge of database applications such as MS Office, Oracle, Kronos, or Tandberg

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• A competitive compensation package, performance bonus opportunities, and benefits you’d expect—plus a few that may pleasantly surprise you, like tuition reimbursement.

Visithttps://www.ttecjobs.com/en/us-employee-benefitsfor more information.

The anticipated annual salary is $60,000. Actual compensation offered to a candidate may vary based on geographic location, work experience, education, and/or skill level.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by delivering amazing service, technology, and humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different perspective and for you to bring value to the table in your own unique way.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different perspective and allows every individual to bring value to the table in their own unique way.