Learning & Development Lead - Onboarding & Training

Quince; Carneys Point Township (NJ); On-site; USD 70,000 - 80,000; Full time

Job summary

Quince in Carneys Point, NJ is seeking a Learning Coordinator to support the Learning & Development team. You will lead onboarding sessions, oversee trainer performance, and drive accountability across training programs to ensure quality and engagement.

You will audit trainer delivery, provide coaching, and maintain dashboards while collaborating with supervisors to identify risks and improve multi-skill readiness across shifts. Strong communication and analytics are essential.

Qualifications

• 2–3 years of training, facilitation, or learning & development experience (warehouse or operations environment preferred).
• Demonstrated leadership or supervisory experience (formal or informal).
• Strong proficiency in Google Sheets (formulas, pivot tables, reporting).
• Communication: Clear, professional verbal and written skills for engaging associates, trainers, and leadership.
• Feedback Delivery: Ability to provide constructive coaching that improves trainer and learner performance.
• Conflict Management: Skilled in addressing trainer/learner issues while maintaining professionalism.
• Analytical Thinking: Able to track, interpret, and act on training data to drive improvements.
• Accountability: Consistently holds self and others to performance standards.
• Strong organizational and time management abilities.
• Proactive problem-solver with a solutions-first mindset.
• Demonstrated ability to step into higher-level responsibilities during manager absences.
• Interest in career progression toward Learning Manager role.

Responsibilities

• Conduct regular audits of trainer delivery, adherence to SOPs, and use of training materials.
• Provide structured coaching and feedback to trainers to improve effectiveness and engagement.
• Ensure consistency in training standards, delivery, and expectations across all PM trainers.
• Own and lead onboarding sessions for PM shift new hires, ensuring consistent delivery and engagement.
• Track and report on new hire training progress, productivity ramp-up, and early retention.
• Partner with supervisors and managers to identify risks or additional support needs for new hires.
• Maintain onboarding dashboards in Google Sheets and provide weekly updates to leadership.
• Track and manage cross-training completions and progress across departments.
• Maintain accurate reporting dashboards to ensure leadership visibility into skill development.
• Identify training gaps and propose solutions to strengthen multi-skill readiness among associates.
• Serve as the primary point of contact for PM training operations when the Learning Manager is unavailable.
• Lead trainer meetings to communicate updates, process changes, and performance expectations.
• Support scheduling, coordination, and execution of training and learning initiatives.
• Provide input on curriculum enhancements based on audits, feedback, and evolving business needs.
• Support change management initiatives by reinforcing updated SOPs and training content.
• Drive accountability across trainers and learners to ensure compliance with training standards and quality expectations.

Skills

Leadership

Communication

Feedback delivery

Conflict management

Analytical thinking

Accountability

Time management

Problem-solving

Organizational skills

Tools

Google Sheets

Job description

Quince in Carneys Point, NJ is seeking a Learning Coordinator to support the Learning & Development team. You will lead onboarding sessions, oversee trainer performance, and drive accountability across training programs to ensure quality and engagement.

You will audit trainer delivery, provide coaching, and maintain dashboards while collaborating with supervisors to identify risks and improve multi-skill readiness across shifts. Strong communication and analytics are essential.