Learning Content Program Manager – End-to-End, Video-First

NetSuite; Nashville (TN); In loco; USD 68.000 - 166.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

401(k) with company match

Paid time off

Paid holidays

Parental leave

Descrizione del lavoro

NetSuite Customer Education seeks an organized Program Manager to own learning content programs from intake through publication. You will partner with instructional designers, editors, analytics, and go-to-market teams to ensure timely delivery and impactful customer learning experiences.

The role emphasizes execution across multiple streams, development of briefs, remote coaching of SMEs, and establishing scalable production standards to sustain growing volume.

Competenze

• Five or more years of experience managing content, video, or multimedia programs with multiple contributors.
• Experience facilitating working sessions with senior stakeholders and translating discussions into documented direction and next steps.
• Experience planning and directing schedules for multiple programs and managing cross-functional dependencies.
• Experience building repeatable production processes, SOPs, templates, and quality gates.
• Experience directing non-professional on-camera talent remotely and coaching for natural delivery.
• Ability to turn dense source material into a clear instructional sequence.
• Practical experience using AI-assisted tools in content and video workflows.
• Proficiency with production standards and setting review gates for quality.
• Willingness to travel approx. 10% of time.

Mansioni

• Own learning content programs end to end from intake through production, publication, and post-release review.
• Prioritize and execute a broad portfolio of learning content initiatives with multi-program schedules.
• Collaborate with global cross-functional teams to capture requirements and navigate dependencies.
• Lead intake/scoping sessions to define objectives, audience, modality, success measures, and owners.
• Create production briefs covering objectives, outline, script direction, and review checkpoints.
• Prepare product/industry experts for remote recording and guide them to natural delivery.
• Shape long recordings into outline for producers to build from.
• Identify risks, establish ownership, and drive mitigation to program closure.
• Influence teams to prioritize work and maintain clear status across stakeholders.
• Establish scalable processes and documentation for end-to-end delivery.
• Write SOPs, templates, and brand standards to maintain quality with volume.
• Build reporting, run standups, and forecast capacity against roadmap.
• Manage program budgets, spend, and historical trends; align with resources.

Conoscenze

Content management

Cross-functional collaboration

Project coordination

Stakeholder management

Instructional design basics

Editing coordination

AI-assisted workflows

Communication

Budget management

Independent work

Formazione

Bachelor's degree in education or related field

Strumenti

Adobe Premiere Pro

Adobe After Effects

Wrike

Jira

SharePoint

Descrizione del lavoro

NetSuite Customer Education seeks an organized Program Manager to own learning content programs from intake through publication. You will partner with instructional designers, editors, analytics, and go-to-market teams to ensure timely delivery and impactful customer learning experiences.

The role emphasizes execution across multiple streams, development of briefs, remote coaching of SMEs, and establishing scalable production standards to sustain growing volume.