Support Assistant, Learning Commons

Dallas College; Dallas (TX); On-site; USD 48,000 - 51,000; Full time

Job summary

Dallas College is seeking a staff member to provide desk support in the Learning Commons, assisting students, faculty, staff, and community patrons with software and hardware.

All positions are on-site, with potential for hybrid after six months based on duties and policy. Academic roles require on-campus presence per state law.

Qualifications

• Provides first-level Learning Commons service support for students and faculty.
• Responds to requests with commitment to customer satisfaction, quality and accuracy.
• Able to collaborate and refer to other service areas as needed.

Responsibilities

• Assist students, faculty, staff, and community patrons in Learning Commons with academic resources and technology.
• Perform duties like reserves, periodicals, and reference material handling and catalog searches.
• Provide high-quality software and hardware support to users.

Skills

First-level support

Customer service

Referrals to other services

Communication skills

Multitasking

Team collaboration

Diversity sensitivity

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Weekly Work Hours

19.5

Compensation Range

HB1

Hourly Rate

$23.78 Hourly

FLSA

United States of America (Non-Exempt)

Work Location

• All positions are considered on-site roles.
• After six months of employment, some positions may be eligibleto apply for a hybrid work arrangement based on jobresponsibilities, operational needs, supervisor approval, andDallas College policy.
• Academic (Faculty) positions requirean on-campus presence,even when teaching online courses, in accordance with statelaw.

Position Type

Staff

All positions are considered on-site roles. After six months ofemployment, employees may have the opportunity to apply for ahybrid work schedule. Academic positions (Faculty) requireon-campus presence, even if the role involves teaching onlineclasses, in accordance with state law.

Position Summary

Responsible for providing support to students, faculty, staff,and community patrons by fulfilling desk functions in all LearningCommons areas. Assists students, faculty and community patrons withsoftware and hardware support in the commons, classrooms, andlabs.

Required Knowledge, Skills and Abilities

• Ability to provide first-level Learning Commons service support for students, bridging their classroom learning by assisting with the location of learning materials, resources, and equipment.
• Able to respond to requests for general information with a commitment to customer satisfaction, quality, and accuracy.
• Able to effectively provide appropriate referrals to others service areas.
• Performs related service functions that support department operations.
• Understands the role this position plays within the College’s mission and deliver high quality service in the support of student success.
• Demonstrated ability to collaborate and work effectively with both internal and external stakeholders and constituents within the Dallas College community network.
• Able to prepare periodic reports, as necessary or requested.
• Strong commitment to providing world-class customerservice.
• Proficient interpersonal, oral, and written communication skills.
• Strong attention to detail and accuracy in a fast-paced, constantly changing work environment.
• Demonstrated ability to handle multiple tasks/responsibilities and the ability to prioritize work.
• Sensitivity to respond appropriately to the needs of a diverse population.

Physical Requirements

Normal physical job functions performed within a standard officeenvironment. Requires in-person interaction and coordination ofwork with other employees, students, external clients, partners orcustomers and/or immediate access to equipment, documents, or otherinformation located only in a College workspace. Reasonableaccommodations may be made to individuals with physical challengesto perform the essential duties and responsibilities.

Minimum Qualifications

• High school diploma or equivalent with two (2) years of experience providing library, technology, testing, tutoring, or customer service.
• Familiarity with the fundamentals of library and educational technology.
• Competence in using computer-based application software, including Microsoft Office applications.
• Bilingual preferred.

*** Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***

Key Responsibilities

Duties and responsibilities include, but are not limited to:

• Assists students, faculty, staff, and community patrons in the Learning Commons (library, tutoring, testing, and technology lab), with academic resources, technology equipment, and library collections.
• Perform regular maintenance (reserves, periodicals, and reference materials) including but not limited to pulling books, processing, and checkouts, searching online catalog.
• Provides high-quality customer service and software support for students, faculty, staff, and community patrons.
• Monitor patron logon and computer lab workflow.
• Performs initial technology troubleshooting and reporting (commons, labs, and classrooms)
• Assists with departmental educational workshops and training forstaff, faculty, and students.
• Maintains accurate and complete records for use by department administration.
• Enters, updates, and deletes items into multiple databases.
• Dallas College is implementing a “learning commons” model and philosophy. This job position will adapt to that model overtime.
• Represents the department by participating in internal and external committees and associations.
• Completes required Dallas College professional development training hours per academic year.
• Per