Learning Center Reservations Staff

Massanutten Resort; Hopkins Spring (VA); On-site; USD 15,000 - 21,000; Full time

Job summary

Massanutten Resort in McGaheysville, VA offers a seasonal position in the Learning Center. You will manage reservations in person, over the phone, and online, and assist guests with questions about hours, rates, and services.

A strong customer service mindset and problem-solving abilities are essential in a fast-paced environment. The role requires a pleasant personality, comfort with computer and phone work, and the ability to learn the necessary computer programs.

Qualifications

• Pleasant, upbeat demeanor suitable for a guest-facing role.
• Proficient with computers and phone work.
• Willingness to learn multiple computer programs used in the Learning Center.

Responsibilities

• Handle in-person, telephone and online reservations for group and private lessons.
• Answer guest questions about Learning Center operations, hours and rates.

Skills

Outgoing personality

Comfortable with computer/phone work

Ability to learn computer programs

Job description

Massanutten Resort
McGaheysville, VA 22840, USA

Description

Job Summary

Perform all office duties needed to meet the needs of our Learning Center guests including making lesson reservations in-person, over the phone and online. Answer any guest questions regarding Learning Center operations, hours and rates. Must have excellent customer service skills and be able to problem solve in a fast-paced customer focused environment.

Required

• Pleasant outgoing personality
• Comfortable with computer and phone work
• Ability to learn the different computer programs needed to do the job

Job-Type: Seasonal

Typical Schedule

Days:

• Varies, including weekends and holidays as needed

Hours:

• Varied hours
  • 12 to 16 hours a week

Compensation

• Pay: $12.77/Hour

Core Responsibilities

• Responsible for in-person, telephone and online reservations for group and private lessons
• Understand and be able to perform the daily office duties of the Learning Center
• Responsible for receipts and deposits received during assigned shifts
• Adhere to departmental policies and procedures to maintain a professional office atmosphere
• Other duties as assigned by management

Equal Opportunity Employer
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