LEAP Benefits Eligibility Specialist

Montrose County; Montrose (CO); On-site; USD 38,000 - 52,000; Full time

Job summary

Montrose County is seeking a Eligibility Interviewer to process LEAP benefit applications and conduct client interviews. The role involves gathering income, resources, and family data, verifying information from various databases, and assisting clients in completing required documents.

The position emphasizes adherence to program rules with strict timelines, maintaining confidential records, and delivering quality service while working under close supervision.

Qualifications

• Education: A high school diploma or equivalent.
• Experience: A minimum of two (2) years of clerical and administrative experience dealing with the public is preferred.
• Language Skills: Must be able to communicate effectively both verbally and in writing with clear grammar and spelling.

Responsibilities

• Conducts an initial client interview to determine eligibility and explains program benefits and requirements.
• Gathers and verifies information from various data bases and assists in completing forms.
• Maintains organized case files and case notes, and adheres to program guidelines and timelines.
• Answers client questions, resolves problems, and processes status changes per program rules.
• Must maintain professional boundaries and confidentiality while coordinating with other agencies.

Skills

Customer service

Communication

Organizational skills

Problem solving

Education

High school diploma or equivalent

Job description

Montrose County is seeking a Eligibility Interviewer to process LEAP benefit applications and conduct client interviews. The role involves gathering income, resources, and family data, verifying information from various databases, and assisting clients in completing required documents.

The position emphasizes adherence to program rules with strict timelines, maintaining confidential records, and delivering quality service while working under close supervision.