Remote Public Benefits Eligibility Specialist

Jefferson County; Golden (CO); Hybrid; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Holidays

Retirement matching

Wellness programs

Tuition reimbursement

Flexible schedules

Remote work options

Job summary

Jefferson County is seeking a Call Center Associate Eligibility Specialist to help individuals and families navigate public assistance programs from a remote setting. You will handle inquiries about Medicaid, SNAP, and related benefits, explaining required documentation and next steps while maintaining calm and professional communication.

The role emphasizes accurate documentation, empathy, and the ability to work across multiple county systems.

Qualifications

• Minimum one year of work in a high-volume customer service or call center.
• Experience determining eligibility for Medicaid, SNAP, or public assistance programs.

Responsibilities

• Answer high-volume inbound calls about public assistance programs and case-related questions.
• Review cases in CBMS to provide accurate information on eligibility and notices.
• Document interactions clearly in county systems with required follow-up actions.
• Provide empathetic, trauma-informed service and assist customers with online processes.

Skills

Customer Service

Communication

De-escalation

Data Entry

Empathy

Organization

Education

High school diploma or GED

Tools

Colorado Benefits Management System (CBMS)

Job description

Jefferson County is seeking a Call Center Associate Eligibility Specialist to help individuals and families navigate public assistance programs from a remote setting. You will handle inquiries about Medicaid, SNAP, and related benefits, explaining required documentation and next steps while maintaining calm and professional communication.

The role emphasizes accurate documentation, empathy, and the ability to work across multiple county systems.