Lead Workshop Manager: Elevate Guest Experience & Sales

Build-A-Bear Workshop, Inc.; Spring (TX); On-site; USD 45,000 - 55,000; Full time

Job summary

Build-A-Bear Workshop, Inc. is seeking a Full-Time Assistant Manager for The Woodlands Mall in Spring, TX. You will support the store manager in all aspects of store operations, ensuring Guest service, staff management, and execution of sales and marketing strategies.

This role requires leadership, ability to train and motivate a team, manage scheduling and inventory, and uphold brand standards. You will work a retail schedule including evenings and weekends and contribute to meeting store

Qualifications

• 2 years of store management experience in a customer-centric setting.
• High school diploma required.
• Basic understanding of store technology solutions (POS, scheduling, HRIS, time and attendance).

Responsibilities

• Assist the Chief Workshop Manager with daily assignments and directing work.
• Participate in hiring, promotion decisions, and providing feedback.
• Lead shifts, enforce policies, and handle disciplinary actions as needed.
• Drive sales by coaching staff and creating a strong guest experience.
• Oversee inventory management and store layouts.

Skills

Store management

Customer service

Education

High school diploma

Associate's degree (preferred)

Tools

POS systems

HRIS

Time and attendance software

Job description

Build-A-Bear Workshop, Inc. is seeking a Full-Time Assistant Manager for The Woodlands Mall in Spring, TX. You will support the store manager in all aspects of store operations, ensuring Guest service, staff management, and execution of sales and marketing strategies.

This role requires leadership, ability to train and motivate a team, manage scheduling and inventory, and uphold brand standards. You will work a retail schedule including evenings and weekends and contribute to meeting store