Lead Visual Merchandising & Floor-Set Specialist

Crate and Barrel; New York (NY); On-site; USD 52,000 - 75,000; Full time

Job summary

Crate and Barrel is seeking a Team Leader, Visual to drive the presentation of our merchandise and mentor the merchandising team. You will partner with the Assistant Store Leader – Visual to execute floorsets, maintain standards, manage replenishment and signage, and analyze KPIs to support sales growth.

The role requires hands-on leadership on the sales floor, strong communication, and the ability to coach staff across departments.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organizational and time management skills.
• Strong problem solving skills.
• Demonstrated ability to execute and drive results.
• Spend significant time on the sales floor, interacting with customers, coaching, and helping whenever and wherever needed.
• Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed.
• Majority of time in this role will be spent interacting with customers and associates in the store and ensuring that the store business is running smoothly.
• Ability to be in the store as the Leader on Duty multiple times a week.
• Hourly team members and several leaders within multiple departments will rely on you in the store for everyday operations and ongoing efforts like associate development and performance management.

Responsibilities

• Lead designated team and manage associate workload
• Coach associates on exceptional performance and maintain a strong visible presence
• Support performance and development for the designated team to encourage professional growth
• Provide specific and timely feedback about performance to associates and share observations with leadership
• Train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures
• Promote sales as they pertain to, or are driven by, position and acting as Leader On Duty (LOD)
• Communicate regularly with leadership to review business results and customer feedback
• Ensure customers receive gracious, quick, and efficient service

Skills

Customer service

Retail leadership

Communication

Organization

Problem solving

Coaching

Team leadership

Tools

Microsoft Office

Google Apps

Tablet devices

Job description

Crate and Barrel is seeking a Team Leader, Visual to drive the presentation of our merchandise and mentor the merchandising team. You will partner with the Assistant Store Leader – Visual to execute floorsets, maintain standards, manage replenishment and signage, and analyze KPIs to support sales growth.

The role requires hands-on leadership on the sales floor, strong communication, and the ability to coach staff across departments.