Lead, Visitor Experience & Campus Tours

Virginia Jobs

Blacksburg (VA)

On-site

USD 65,000 - 95,000

Full time

14 days+

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Job summary

Virginia Tech seeks a Senior Assistant/Associate Director of Visitor Experience to lead the campus visit program and daily operations. The role drives a welcoming, engaging experience for prospective students and families, guiding program development and staff excellence.

The position focuses on strategic program refresh, staff development, and collaboration with campus partners to connect visits with enrollment goals. Evening/weekend hours during peak seasons are required.

Qualifications

Bachelor's degree with several years of progressively responsible experience in visitor experience, campus events, student engagement, higher education recruitment, or a closely related field.
Experience working with customer relations and/or event/program management.
Proven leadership and staff management skills.
Demonstrated organizational skills; the ability to handle multiple priorities simultaneously.
Exemplary interpersonal, communication and presentation skills with individuals and large groups, internal and external to the institution.
Computer proficiency with Microsoft Office or comparable software.
Availability to work some evenings, weekends, and peak-season hours (fall and spring visit seasons, admitted student events).

Responsibilities

Oversee and enhance the visitor experience and campus visit program.
Recruit, develop, and manage a high‑performing team of staff and student tour guides.
Lead operational planning and collaborate with campus partners to improve programs and visits.