Veterinary Receptionist / Client Service Representative

Village Square Woodside Veterinary Hospital; Redwood City (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health package

Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Personal pet discount

Job summary

Village Square Woodside Veterinary Hospital in Redwood City, CA, is seeking an outgoing Client Service Representative to greet clients, manage appointments, handle phone lines, and support daily patient flow. You will process transactions, provide service information, and thrive in a collaborative team environment.

We offer a comprehensive benefits package and a full-time schedule (Mon–Fri). Compensation ranges from $21 to $23 per hour, with potential for personal pet discounts and growth within

Qualifications

• Front-desk receptionist experience preferred in veterinary or healthcare settings.
• Ability to manage a multi-line phone system and assist in-person clients.
• Strong verbal and written communication skills and attention to detail.
• Experience scheduling appointments and coordinating calendars.

Responsibilities

• Greet clients and serve as the welcoming face of the hospital.
• Manage appointments and daily patient flow to ensure smooth operations.
• Answer multi-line phone system and assist in-person clients.
• Process transactions and maintain accurate financial records.
• Provide information about services and patient care.

Skills

Phone system management

Communication skills

Scheduling appointments

Payment processing

Customer service

Tools

Practice management software

Job description

Village Square Woodside Veterinary Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $21 - $23 per hour, for each hour worked
• This is a full-time position, with a 5/8 schedule and availability needed Monday through Friday.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance with HSA options and choice of UnitedHealthcare or Kaiser Permanente
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software
  • Exceptional verbal and written communication skills
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

About Village Square Woodside Veterinary Hospital:

Village Square Woodside proudly services Redwood City and the surrounding areas. We have 5 doctors, 3 RVTs, and a support team of extremely talented animal lovers who provide friendly and compassionate service to our community’s dogs and cats. We are well-equipped to provide a wide range of services including acupuncture and nutrition consultations. We fully utilize staff to their greatest potential and encourage lifelong learning and career development.

This is a good-faith estimate based on the role’s requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$1—$1 USD

Village Square Woodside VH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

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