Veterinary Receptionist / Client Service Representative

Western-Veterinary-Partners-1; Los Gatos (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Life insurance

EAP

401k with match starting 2027

Paid time off

Break room

Job summary

Los Gatos Dog & Cat Hospital is seeking an outgoing Client Service Representative to be the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, manage appointments, handle multi-line phones, process transactions, and support clients with information about our services.

Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Qualifications

• 2+ years of experience in a customer service, reception, or client-facing role.
• Veterinary receptionist or healthcare front-desk experience preferred.
• Proficient with a multi-line phone system and handling in-person clients.
• Strong verbal and written communication, compassionate service.
• Excellent organizational and time-management skills.
• Experience scheduling appointments and coordinating calendars a plus.
• Ability to process payments and maintain financial records.
• Positive attitude and team-oriented.

Responsibilities

• Greet clients, welcome patients, and manage the front desk operations.
• Handle multi-line phones and in-person client interactions.
• Schedule appointments and coordinate daily patient flow.
• Process transactions and maintain accurate financial records.
• Provide information about services and assist with client questions.
• Support a team in a fast-paced, compassionate environment.

Skills

Customer service

Receptionist

Multi-line phones

Scheduling

Payments processing

Detail-oriented

Team player

Verbal communication

Written communication

Tools

Front-desk software

Job description

Veterinary Receptionist / Client Service Representative

Los Gatos Dog & Cat Hospital is seeking an outgoingClient Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $ 24 - $26 per hour, for each hour worked
• This is a full-time position, with a 5 /8 schedule and availability needed Monday through Friday and every Saturday.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance with HSA options and choice of UnitedHealthcare or Kaiser Permanente
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match starting in 2027
• Paid time off in accordance with site policy and applicable law
• Our break room is well stocked with your favorite treats and drinks!

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 2+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Los Gatos Dog & Cat Hospital is a full-service veterinary medical facility located in the heart of Los Gatos, CA. Our 8-doctor team has been a trusted partner in the community for decades, providing exceptional care for pets and peace of mind for the people who love them. We are passionate about promoting responsible pet ownership, preventive health care, and educating clients to support lifelong well-being for their pets.

As an accredited American Animal Hospital Association (AAHA) practice, we uphold high standards of patient care, safety, and client service. Our hospital is well-equipped with modern diagnostic tools and surgical capabilities, and we take pride in offering a wide range of services to support pets at every stage of life.

We value collaboration, professional growth, and a supportive team environment where everyone contributes to delivering excellent care.

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.