Veterinary Receptionist / Client Service Representative

Mission Valley Veterinary Clinic; Fremont (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health package: Medical, dental, and V

Life insurance and disability

EAP

401k with company match

Paid time off

Job summary

Mission Valley Veterinary Clinic in Fremont, CA is seeking an outgoing Client Service Representative to be the welcoming face of our hospital. You will create exceptional client experiences, manage appointments and daily patient flow, handle multi-line phones, and support clients with essential information about our services.

Ideal candidates are friendly, detail-oriented, organized, and thrive in a team-focused, customer service environment with full-time hours and a comprehensive benefits

Qualifications

• Prior veterinary receptionist or front-desk healthcare experience preferred.
• Proficient in managing multi-line phone systems while assisting in-person clients.
• Experience with veterinary practice management software.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.

Responsibilities

• Greet clients and assist with check-in/check-out.
• Schedule appointments and manage daily patient flow.
• Answer multi-line phone system and respond to inquiries.
• Process payments and maintain financial records.

Skills

Phone management

Front-desk experience

PMS software

Verbal & written comms

Organizational skills

Appointment scheduling

Payment processing

Team collaboration

Calm under pressure

Job description

Veterinary Receptionist / Client Service Representative

Fremont, CA

Mission Valley Veterinary Clinic is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $ 20 - $23 per hour, for each hour worked
• This is a full-time position, with a 5/8 schedule and availability needed Monday through Friday and rotating Saturdays

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance with HSA options and choice of UnitedHealthcare or Kaiser Permanente
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software
  • Exceptional verbal and written communication skills
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Mission Valley Veterinary Hospital?

Mission Valley Veterinary Clinic is a 4-doctor, 3-RVT full-service animal hospital providing care to dogs, cats, pocket pets and birds. We welcome our clients as part of our family, and we treat their pets as if they were our own. We work hard to educate and support our clients at every interaction. We are a diverse, positive team and every team member is recognized for their great work and awesome attitude. At Mission Valley Veterinary Clinic, we know that our team members are our greatest resource, and we are committed to providing an engaging, positive work atmosphere where our team members can thrive and enjoy their workday.

$20 - $23 USD

Mission Valley VC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.