Lead Veterinary Receptionist — Client‑Focused Front Desk Leader

Veterinary Practice Partners; Orlando (FL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Plan

Job summary

Orlando Vets Eastwood is seeking a full-time lead front-desk receptionist to be the first point of contact for our veterinary clients, delivering a welcoming, efficient experience as they arrive for appointments. You will manage appointment check-in, payments and scheduling, support team communication, and help educate clients on services and vaccination reminders.

Prior veterinary receptionist or medical office experience is preferred; a calm, professional demeanor and strong organizational

Qualifications

• Previous experience as a veterinary receptionist or medical office assistant preferred.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional, and positive demeanor.

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Skills

Customer service

Multitasking

Communication

Organizational skills

Tools

POS system

Job description

Orlando Vets Eastwood is seeking a full-time lead front-desk receptionist to be the first point of contact for our veterinary clients, delivering a welcoming, efficient experience as they arrive for appointments. You will manage appointment check-in, payments and scheduling, support team communication, and help educate clients on services and vaccination reminders.

Prior veterinary receptionist or medical office experience is preferred; a calm, professional demeanor and strong organizational