Lead Veterinary Receptionist

Orlando Vets- Eastwood; Orlando (FL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Professional development

Job summary

Orlando Vets Eastwood is seeking a full-time Lead Receptionist to be the first point of contact for our veterinary clients. The role emphasizes delivering excellent customer service in a fast-paced setting and supporting both patients and pet owners throughout visits.

The position includes responsibilities such as greeting clients, managing appointment details, handling payments, and coordinating follow-up communications.

Qualifications

• Experience in a veterinary receptionist role or medical office setting preferred.
• Excellent organizational and multitasking abilities are required.
• Professional, calm, and friendly demeanor with strong communication skills.

Responsibilities

• Greet clients and pets, sign in appointments, confirm details, and escort clients to exam rooms.
• Handle payments, process cards, and schedule future appointments accurately.
• Answer calls for appointments and hospital inquiries, and make reminder/follow-up calls.
• Understand vaccination protocols and basic veterinary terminology to communicate with clients.
• Maintain a clean, organized front desk to ensure a positive client experience.

Skills

Customer service

Multitasking

Communication

Calm demeanor

Education

Medical office experience

Job description

Lead Receptionist

Orlando Vets Eastwood is hiring a full-time lead front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our team, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities

Salary:

$18.00-$21.00 per hour dependent on skills and experience

Schedule:

Monday- Friday 8AM-5:30PM, every other Saturday 8AM-2PM

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist or medical office assistant preferred
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Orlando Vets Eastwood

While our animal hospital in Eastwood Animal Hospital came under new management in 2019, the level of medicine and service we provide hasn’t changed. We remain a patient and client-centered practice in Orlando where every visitor receives compassionate, personal treatment. Our Veterinarian team is focused on providing outstanding care, customized health plans, and ongoing support to you and your four-legged family members. We want you to understand your pet’s needs fully and feel confident in our ability to help.