Lead Valet & Team Lead - High-End Hospitality

Stratton Amenities; Chicago (IL); On-site; USD 28,000 - 29,000; Full time

Job summary

United Valet Service in Chicago is seeking a Lead Valet / Supervisor to oversee daily valet operations. This hands-on leadership role involves actively parking vehicles while directing the team to maintain top guest experiences and efficient flow.

You will model professional behavior, manage traffic, train staff on procedures and safety, and work closely with restaurant management to ensure service excellence in a high-end hospitality environment.

Qualifications

• Minimum 3 years of valet experience required.
• Prior leadership or supervisory experience preferred.
• Must be able to drive automatic and manual transmission vehicles.
• Strong operational awareness and ability to manage high-volume service.
• Excellent communication and team leadership skills.
• Valid driver's license with a clean driving record.
• Ability to work evenings, weekends, and holidays.
• Ability to stand, walk, and work outdoors for extended periods.

Responsibilities

• Lead and direct valet team during each shift to ensure smooth and efficient operations.
• Set the tone for guest experience by modeling proper greeting, urgency, and professionalism.
• Manage traffic flow, staging, and vehicle retrieval to minimize wait times.
• Monitor team performance, including appearance, phone usage, and service standards.
• Ensure proper key control, ticket handling, and vehicle tracking at all times.
• Address guest concerns or service issues on the spot and escalate when necessary.
• Train new valet drivers on procedures, safety, and hospitality expectations.
• Communicate with restaurant management and United Valet Service leadership as needed.
• Ensure the valet stand and surrounding areas are clean, organized, and presentable.

Skills

Leadership

Communication

Team leadership

Customer service

Safety procedures

Operational awareness

Decision making

High-volume service

Job description

United Valet Service in Chicago is seeking a Lead Valet / Supervisor to oversee daily valet operations. This hands-on leadership role involves actively parking vehicles while directing the team to maintain top guest experiences and efficient flow.

You will model professional behavior, manage traffic, train staff on procedures and safety, and work closely with restaurant management to ensure service excellence in a high-end hospitality environment.