Senior Valet Team Lead — Guest Experience & Operations

Stratton Amenities; Georgia; On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Leadership role within a high-end hosp

Opportunity for advancement

Consistent schedule

Job summary

United Valet Service in Houston, TX seeks a Lead Valet to oversee daily valet operations at an upscale restaurant. This working leadership role requires you to actively park vehicles while guiding flow, guest experience, and team execution in real time.

As on-site leader, you will train staff, monitor performance, ensure key control and safety, and communicate with restaurant management to maintain high service standards.

Qualifications

• Minimum 3 years of valet experience.
• Prior leadership or supervisory experience preferred.
• Ability to drive automatic and manual transmission vehicles.
• Strong operational awareness and ability to manage high-volume service.
• Excellent communication and team leadership skills.
• Valid driver’s license with a clean driving record.
• Ability to work evenings, weekends, and holidays.
• Ability to stand, walk, and work outdoors for extended periods.

Responsibilities

• Lead and direct valet team during each shift to ensure smooth and efficient operations.
• Set the tone for guest experience by modeling proper greeting, urgency, and professionalism.
• Manage traffic flow, staging, and vehicle retrieval to minimize wait times.
• Monitor team performance, including appearance, phone usage, and service standards.
• Ensure proper key control, ticket handling, and vehicle tracking at all times.
• Address guest concerns or service issues on the spot and escalate as needed.
• Train new valet drivers on procedures, safety, and hospitality expectations.
• Communicate with restaurant management and United Valet Service leadership as needed.
• Ensure the valet stand and surrounding areas are clean, organized, and presentable.

Skills

Valet leadership

Team leadership

Communication

Vehicle handling

Job description

United Valet Service in Houston, TX seeks a Lead Valet to oversee daily valet operations at an upscale restaurant. This working leadership role requires you to actively park vehicles while guiding flow, guest experience, and team execution in real time.

As on-site leader, you will train staff, monitor performance, ensure key control and safety, and communicate with restaurant management to maintain high service standards.