Lead Valet: Elevate Guest Experience in Hospitality

Stratton Amenities; Houston (TX); On-site; USD 21,000 - 22,000; Full time

Job summary

United Valet Service seeks a Lead Valet to oversee daily valet operations at an upscale Houston restaurant. This is a working leadership role with active parking, guest experience oversight, and real-time team direction.

You will lead the valet team during each shift, manage traffic, key control, and vehicle tracking, and address guest concerns on the spot while coordinating with restaurant management for smooth service.

Responsibilities

• Lead and direct valet team during each shift to ensure smooth and efficient operations.
• Set the tone for guest experience by modeling proper greeting, urgency, and professionalism.
• Manage traffic flow, staging, and vehicle retrieval to minimize wait times.
• Monitor team performance, including appearance, phone usage, and service standards.
• Ensure proper key control, ticket handling, and vehicle tracking at all times.
• Address guest concerns or service issues on the spot and escalate when necessary.
• Train new valet drivers on procedures, safety, and hospitality expectations.
• Communicate with restaurant management and United Valet Service leadership as needed.
• Ensure the valet stand and surrounding areas are clean, organized, and presentable.

Job description

United Valet Service seeks a Lead Valet to oversee daily valet operations at an upscale Houston restaurant. This is a working leadership role with active parking, guest experience oversight, and real-time team direction.

You will lead the valet team during each shift, manage traffic, key control, and vehicle tracking, and address guest concerns on the spot while coordinating with restaurant management for smooth service.