Lead Valet & Guest Experience Leader

Stratton Amenities; Chicago (IL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Leadership role

Advancement opportunities

Consistent schedule

Job summary

United Valet Service in Chicago is seeking a Lead Valet to oversee daily valet operations and act as the on-site point of accountability. You will actively park vehicles while managing flow, guest experience, and team execution in real time.

The role is a working leadership position requiring hands-on supervision, with emphasis on service standards and safety in a high-volume environment.

Qualifications

• This role requires at least 3 years of valet experience.
• Leadership or supervisory experience is preferred.
• Ability to drive both automatic and manual transmission vehicles.
• Strong operational awareness for high-volume service.
• Professional, composed, and decisive under pressure.
• Excellent communication and team leadership skills.
• Valid driver’s license with a clean driving record.
• Ability to work evenings, weekends, and holidays.
• Ability to stand, walk, and work outdoors for extended periods.

Responsibilities

• Lead and direct valet team during each shift to ensure smooth and efficient operations.
• Set the tone for guest experience by modeling proper greeting, urgency, and professionalism.
• Manage traffic flow, staging, and vehicle retrieval to minimize wait times.
• Monitor team performance, including appearance, phone usage, and service standards.
• Ensure proper key control, ticket handling, and vehicle tracking at all times.
• Address guest concerns or service issues on the spot and escalate when necessary.
• Train new valet drivers on procedures, safety, and hospitality expectations.
• Communicate with restaurant management and United Valet Service leadership as needed.
• Ensure the valet stand and surrounding areas are clean, organized, and presentable.

Skills

Leadership

Customer service

Team coordination

Communication

Job description

United Valet Service in Chicago is seeking a Lead Valet to oversee daily valet operations and act as the on-site point of accountability. You will actively park vehicles while managing flow, guest experience, and team execution in real time.

The role is a working leadership position requiring hands-on supervision, with emphasis on service standards and safety in a high-volume environment.