Lead Valet / Supervisor

Stratton Amenities; Chicago (IL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Leadership role

Advancement opportunities

Consistent schedule

Job summary

United Valet Service in Chicago is seeking a Lead Valet to oversee daily valet operations and act as the on-site point of accountability. You will actively park vehicles while managing flow, guest experience, and team execution in real time.

The role is a working leadership position requiring hands-on supervision, with emphasis on service standards and safety in a high-volume environment.

Qualifications

• This role requires at least 3 years of valet experience.
• Leadership or supervisory experience is preferred.
• Ability to drive both automatic and manual transmission vehicles.
• Strong operational awareness for high-volume service.
• Professional, composed, and decisive under pressure.
• Excellent communication and team leadership skills.
• Valid driver’s license with a clean driving record.
• Ability to work evenings, weekends, and holidays.
• Ability to stand, walk, and work outdoors for extended periods.

Responsibilities

• Lead and direct valet team during each shift to ensure smooth and efficient operations.
• Set the tone for guest experience by modeling proper greeting, urgency, and professionalism.
• Manage traffic flow, staging, and vehicle retrieval to minimize wait times.
• Monitor team performance, including appearance, phone usage, and service standards.
• Ensure proper key control, ticket handling, and vehicle tracking at all times.
• Address guest concerns or service issues on the spot and escalate when necessary.
• Train new valet drivers on procedures, safety, and hospitality expectations.
• Communicate with restaurant management and United Valet Service leadership as needed.
• Ensure the valet stand and surrounding areas are clean, organized, and presentable.

Skills

Leadership

Customer service

Team coordination

Communication

Job description

Chicago, United States | Posted on 07/28/2026

United Valet Service is seeking a Lead Valet to oversee daily valet operations. This role serves as the on-site point of accountability, ensuring service standards are executed consistently while supporting, directing, and holding the valet team to a high level of performance.

This is a working leadership role. You will be actively parking vehicles while managing flow, guest experience, and team execution in real time.

Key Responsibilities

• Lead and direct valet team during each shift to ensure smooth and efficient operations
  
• Set the tone for guest experience by modeling proper greeting, urgency, and professionalism
  
• Manage traffic flow, staging, and vehicle retrieval to minimize wait times
  
• Monitor team performance, including appearance, phone usage, and service standards
  
• Ensure proper key control, ticket handling, and vehicle tracking at all times
  
• Address guest concerns or service issues on the spot and escalate when necessary
  
• Train new valet drivers on procedures, safety, and hospitality expectations
  
• Communicate with restaurant management and United Valet Service leadership as needed
  
• Ensure the valet stand and surrounding areas are clean, organized, and presentable
  

Requirements

• Minimum 3 years of valet experience required
  
• Prior leadership or supervisory experience preferred
  
• Must be able to drive automatic and manual transmission vehicles
  
• Strong operational awareness and ability to manage high-volume service
  
• Professional, composed, and decisive under pressure
  
• Excellent communication and team leadership skills
  
• Valid driver’s license with a clean driving record
  
• Ability to work evenings, weekends, and holidays
  
• Ability to stand, walk, and work outdoors for extended periods
  

What We Offer

• Leadership role within a high-end hospitality environment
  
• Opportunity for advancement within United Valet Service
  
• Consistent schedule and team-oriented work environment
  

Equal Opportunity Employer

United Valet Service is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, national origin, disability, or any other protected status.