Lead UX Researcher - AI-Driven Digital Experiences

Design Better Podcast; San Francisco (CA); On-site; USD 173,000 - 260,000; Full time

Job summary

Salesforce’s Digital User Research team seeks a Lead User Researcher to own research across agentic experiences and event technology, shaping strategy with actionable insights for multiple products and stakeholder groups.

You will combine interviews, usability testing, surveys, and analytics to answer complex questions, mentor others, and translate evidence into roadmaps and measurable outcomes to drive inclusive AI practices.

Qualifications

• Deep expertise in qualitative research with quantitative fluency.
• Ability to plan, design, execute, analyze, and communicate foundational, generative, evaluative, and measurement research.

Responsibilities

• Shape Research Strategy by surfacing emerging research needs and informing priorities across the digital marketing portfolio.
• Plan multiple projects end to end with decisions, milestones, audiences, methods, risks, and success measures.
• Translate business questions into strategic and tactical research plans that evolve with evidence and context.
• Combine qualitative and quantitative methods to deliver a complete data picture, using interviews, usability testing, surveys, and analytics.
• Define credible audiences and recruitment criteria, protect data quality, and ensure findings represent users and contexts.
• Synthesize evidence across sources to identify patterns and communicate confidence and limitations.
• Build understanding of customer and employee needs to uncover opportunities across channels and experiences.
• Advance agentic experience research, studying AI agent understanding, trust, and autonomy considerations.
• Establish customer-centered measures of usefulness, task success, trust, adoption, and agent performance.
• Conduct foundational and evaluative research across in-person, virtual, and on-demand events.
• Translate evidence into clear recommendations, roadmaps, and measurement frameworks for digital strategies.
• Create compelling narratives and data visualizations; present findings to product teams and executives; lead workshops.

Job description

Salesforce’s Digital User Research team seeks a Lead User Researcher to own research across agentic experiences and event technology, shaping strategy with actionable insights for multiple products and stakeholder groups.

You will combine interviews, usability testing, surveys, and analytics to answer complex questions, mentor others, and translate evidence into roadmaps and measurable outcomes to drive inclusive AI practices.