Lead Usher for Live Events - Front of House

City-of-Sacrament; Sacramento (CA); On-site; USD 28,000 - 55,000; Part time

Job summary

The City-of-Sacrament seeks an Events Duty Person (Head Usher) to lead the Front of House team during events at the SAFE Credit Union Convention and Performing Arts District. The role coordinates ushers, ensures guest satisfaction, and communicates with clients, security, and internal teams.

Ideal candidates will have experience in performing arts centers or live venues, directing staff during events, and enforcing safety policies. On-call shifts may include evenings, weekends, and holidays.

Qualifications

• One year of experience in overseeing assigned events in a large recreational, entertainment, or similar public use facility.
• Education: None required.
• Work conditions include shift work: days, evenings, weekends, and holidays.

Responsibilities

• Oversee and provide technical and functional direction of staff during assigned events; review quality of work and follow event instructions.
• Review event requirement plans with operations and maintenance staff; ensure all required services are provided.
• Coordinate with clients, caterers, and staff regarding event needs and monitor events for smooth operation.
• Enforce health, safety, and other facility regulations.
• Prepare reports related to assigned events and leave notes/recaps for incoming shifts.
• Respond to facility user emergencies, complaints, and inquiries.
• Assist with event functions such as usher, ticket taker, crowd director, door guard, fire watch, and/or traffic management.

Skills

Staff leadership

Training staff

Customer service

Emergency response

Job description

The City-of-Sacrament seeks an Events Duty Person (Head Usher) to lead the Front of House team during events at the SAFE Credit Union Convention and Performing Arts District. The role coordinates ushers, ensures guest satisfaction, and communicates with clients, security, and internal teams.

Ideal candidates will have experience in performing arts centers or live venues, directing staff during events, and enforcing safety policies. On-call shifts may include evenings, weekends, and holidays.