Events Duty Person (Head Usher)

City of Sacramento; Sacramento (CA); On-site; USD 25,000 - 30,000; Part time

Job summary

The City of Sacramento seeks an Events Duty Person (Head Usher) to lead front-of-house operations for events at the SAFE Credit Union Convention and Performing Arts District. You will coordinate the usher team, ensure a positive guest experience, and respond to emergencies in collaboration with clients, security, and internal staff.

Qualified candidates will have at least one year of event oversight experience in large venues and strong customer service skills.

Qualifications

• One year of experience overseeing events in a large public venue or similar setting.
• Experience providing guest services and directing crowd flow is preferred.
• Ability to enforce safety procedures and communicate clearly with patrons and staff.

Responsibilities

• Lead the usher team and coordinate front-of-house operations during events.
• Communicate event requirements and safety procedures to clients, security, and staff.
• Respond to emergencies and incidents; maintain guest satisfaction and orderly conduct.
• Prepare post-event notes and reports for incoming shifts.

Skills

Customer service

Staff supervision

Emergency response

Communication

Job description

The Events Duty Person (Head Usher) is the lead representative for Front of House (FOH) during events. The position is responsible for coordinating the usher team, ensuring a positive guest experience, responding to emergencies, and communicating with clients, security personnel, and internal teams. During emergencies, the position serves as the venue representative until a full-time staff member is available to take over.

IDEAL CANDIDATE STATEMENT

The ideal candidate will have experience providing exceptional customer service while supporting guest and venue safety during events. The ideal candidate will have experience working in performing arts centers, theaters, or other live entertainment venues, such as arenas or convention centers, and providing technical and functional direction to staff during assigned events.

DEFINITION

To oversee and provide leadership during assigned events at the SAFE Credit Union Convention and Performing Arts District complex facilities; to ensure that the service needs of patrons and licensees are met.

DISTINGUISHING CHARACTERISTICS

Positions are limited to on-call assignments which do not exceed 1040 hours per year.

SUPERVISION RECEIVED AND EXERCISED

General supervision is provided by an Events Coordinator and/or the Events Services Manager. Responsibilities may include providing technical and functional supervision or direction to staff during assigned events. The following duties are typical for this classification. Incumbents may not perform all the listed duties and/or may be required to perform related duties as needed:

• Oversee and provide technical and functional direction of staff during assigned events; review and control quality of work; follow event instructions given by the Events Services Manager or Events Coordinator.
• Review event requirement plans with operations and maintenance staff; ensure that all required services are provided.
• Work with clients, caterers, and staff regarding event needs; check that events are going smoothly; assist with changes and concerns before and during assigned events.
• Enforce health, safety, and other facility regulations.
• Prepare necessary reports related to assigned events; leave notes and/or recaps for incoming shifts.
• Respond to facility user emergencies, complaints, and inquiries.
• Assist with event functions such as performing usher, ticket taker, crowd director, door guard, fire watch and/or traffic management as needed.
• Other related duties may also be performed.

Knowledge of:

• Service and set-up needs and requirements for various types of events.
• Fire and safety regulations and emergency procedures related to public assembly facilities.
• Principles and practices of functional supervision, including work planning, assignment, review, and training staff in work procedures.

Ability to:

• Anticipate the service needs of assigned events.
• Lead, assign, direct, and review the work of assigned staff.
• Train others in effective work procedures and methods.
• Identify event problems and take effective course of action.
• Respond to licensee and public inquiries and complaints in an effective and tactful manner.
• Prepare written reports.
• Follow oral and written instructions.
• Work irregular hours, including evenings and weekends.
• Establish and maintain cooperative relationships with those contacted in the course of work.

EXPERIENCE AND EDUCATION

Experience:

One year of experience in overseeing assigned events in a large recreational, entertainment, or similar public use facility.

-AND-

Education:

None required.

WORK CONDITIONS

Incumbents must perform shift work as assigned, including days, evenings, weekends, and holidays.

ENVIRONMENTAL CONDITIONS

Incumbents will work indoors and outdoors in all weather conditions with moderate noise levels, dark/dim lighting. Incumbents may interact with upset patrons while enforcing departmental policies and procedures.