Venue Usher Lead — Elevate Guest Experience & Safety

Live Nation Entertainment; El Cajon (CA); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Free concert tickets

Dog-friendly offices

Student loan reimbursement

Adoption/fertility support

Job summary

Live Nation Entertainment, The Magnolia venue in California, is seeking an Usher/Greeter/Ticket Taker Lead to ensure guest safety, assist with seating, and support operations during events. The role emphasizes guest service, cleanliness, and collaboration with the Usher Supervisor to manage breaks and lead the event crew.

Ideal candidates have a High School Diploma or equivalent and at least 1 year in guest service, with strong communication and diplomacy skills.

Qualifications

• High School Diploma or equivalent preferred.
• At least 1+ year in a guest service role preferred.
• Excellent verbal, written and interpersonal communication skills.
• Acute sense of judgment, tact and diplomacy.
• Position requires constant walking, climbing stairs and occasional sitting, lifting and carrying 25 lbs.+
• Applicant must be at least 18 years of age to apply.

Responsibilities

• Greet guests, scan guest tickets upon entry to the venue, answer guest questions, assist guests with locating their seats and examines tickets for entry to various seat levels around the venue during the event.
• Assist with keeping the venue safe, clean and presentable to the guest.
• Assist with employee break schedules
• Assist with new employee training
• Assist with set up and tear down of the venue and corresponding check lists
• Resolve guest complaints or problems.
• Examine tickets or passes to verify authenticity.
• Provide assistance to guests with special needs, such as helping with seat accommodations.
• Show CARE by participating in venue recycling efforts before, during and after the show.
• Guide guests to exits or provide other instructions or assistance in case of emergency.
• May assist in verifying staff credentials to generally restricted areas.
• Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
• Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
• Assist patrons by giving directions places inside or outside the venue.
• Ensure guests are safely enjoying the show.
• Filling in for Usher Supervisor on select shifts as necessary
• Additional tasks as requested by management.
• Other duties as assigned

Skills

Excellent verbal written interpersonal

Judgment tact diplomacy

Mobility endurance

18+ years old

Education

High School Diploma or equivalent

Job description

Live Nation Entertainment, The Magnolia venue in California, is seeking an Usher/Greeter/Ticket Taker Lead to ensure guest safety, assist with seating, and support operations during events. The role emphasizes guest service, cleanliness, and collaboration with the Usher Supervisor to manage breaks and lead the event crew.

Ideal candidates have a High School Diploma or equivalent and at least 1 year in guest service, with strong communication and diplomacy skills.