Lead Track & Equipment Dispatcher (24/7 Operations)

Massachusetts Bay Transportation Authority (MBTA)

Boston (MA)

On-site

USD 90,000 - 120,000

Full time

5 days ago

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Job summary

Massachusetts Bay Transportation Authority (MBTA) seeks a Senior Equipment Dispatcher to supervise a large, specialized staff and coordinate maintenance of way equipment across day and night shifts. You will manage logs, reports and pay differentials, while ensuring timely inspections, snow operations, and 24/7 readiness.

The role requires strong leadership, CDL-B and hoisting licenses, and excellent communication with customers, vendors, and agencies.

Qualifications

High school diploma or GED from an accredited institution.
Five years of experience in track maintenance and construction on rapid transit and/or surface lines.
Experience as MBTA Equipment Operator or MOW Instructor.
Valid Class B CDL with general knowledge and air brake endorsements.
Valid hoisting engineer’s license with 1(b), 2(b) and 3(a) endorsements.
Effective organizational, analytical, confidentiality and multi-tasking skills.
Ability to communicate with customers, employees and vendors, contractors, designers and state and federal agencies.
Excellent customer service, negotiation, conflict resolution, reading, writing, speaking, and comprehension skills.
Able to work all shifts and locations; 24/7 availability.
Able to supervise a diverse workforce.
English language skills required.
Knowledge of automated record keeping systems; supervisory experience.

Responsibilities

Supervise a large, specialized staff while working independently with broad guidelines.
Schedule and assign equipment and operators for both day and night operations.
Develop and modify the daily equipment log sheets, incorporating scheduled and non-scheduled requests for equipment and operators as needed.
Approve daily reports, timesheets, and pay differentials.
Hire Equipment Operators for overtime duties and coordinate personnel vacation requests.
Submit time sheets to the area’s timekeeper for processing.
Manage the Maintenance of Way Department’s vehicle inventory and storage, including coordination and monitoring of departmental vehicle allocations and assignments.
Coordinate vehicle inspection and repair activity with the Automotive Equipment Maintenance Department.
Direct roadway and on-track equipment placement and storage.
Ensure equipment test runs are conducted on time.
Supervise snow removal operations, including assigning, directing, monitoring, recording, and controlling sanding, salting, plowing, and snow removal on Authority property.
Investigate non-revenue vehicle incidents, unreported vehicle damage, unusual occurrences, and misuse or unauthorized use of vehicles and equipment, including interviewing involved employees and submitting written reports to supervisors and respective areas.
Respond to each inquiry, whether from a customer, vendor, or co-worker, in a courteous and professional manner.
Drive a company or personal vehicle to visit work sites and to assist at emergencies and/or events as needed.
Respond either directly or through direct reports to emergencies on a twenty-four (24) hour, seven (7) day per week basis.
Establish effective communication between management and employees, and when necessary, with union representatives.
Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees.
Assist in the management of a workforce by ensuring the fair and consistent application and strict adherence to the rules, regulations, collective bargaining agreements (if applicable), and policies of the Authority, including the EEO, Anti-Discrimination, Anti-Harassment, and Anti-Retaliation policies.
Perform all other duties and projects that may be assigned
Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department- or location-specific functions.