Senior Equipment Dispatcher

Massachusetts Bay Transportation Authority (MBTA); Boston (MA); Presencial; USD 90.000 - 120.000; Tempo integral

Resumo da vaga

Massachusetts Bay Transportation Authority (MBTA) seeks a Senior Equipment Dispatcher to supervise a large, specialized staff and coordinate maintenance of way equipment across day and night shifts. You will manage logs, reports and pay differentials, while ensuring timely inspections, snow operations, and 24/7 readiness.

The role requires strong leadership, CDL-B and hoisting licenses, and excellent communication with customers, vendors, and agencies.

Qualificações

• High school diploma or GED from an accredited institution.
• Five years of experience in track maintenance and construction on rapid transit and/or surface lines.
• Experience as MBTA Equipment Operator or MOW Instructor.
• Valid Class B CDL with general knowledge and air brake endorsements.
• Valid hoisting engineer’s license with 1(b), 2(b) and 3(a) endorsements.
• Effective organizational, analytical, confidentiality and multi-tasking skills.
• Ability to communicate with customers, employees and vendors, contractors, designers and state and federal agencies.
• Excellent customer service, negotiation, conflict resolution, reading, writing, speaking, and comprehension skills.
• Able to work all shifts and locations; 24/7 availability.
• Able to supervise a diverse workforce.
• English language skills required.
• Knowledge of automated record keeping systems; supervisory experience.

Responsabilidades

• Supervise a large, specialized staff while working independently with broad guidelines.
• Schedule and assign equipment and operators for both day and night operations.
• Develop and modify the daily equipment log sheets, incorporating scheduled and non-scheduled requests for equipment and operators as needed.
• Approve daily reports, timesheets, and pay differentials.
• Hire Equipment Operators for overtime duties and coordinate personnel vacation requests.
• Submit time sheets to the area’s timekeeper for processing.
• Manage the Maintenance of Way Department’s vehicle inventory and storage, including coordination and monitoring of departmental vehicle allocations and assignments.
• Coordinate vehicle inspection and repair activity with the Automotive Equipment Maintenance Department.
• Direct roadway and on-track equipment placement and storage.
• Ensure equipment test runs are conducted on time.
• Supervise snow removal operations, including assigning, directing, monitoring, recording, and controlling sanding, salting, plowing, and snow removal on Authority property.
• Investigate non-revenue vehicle incidents, unreported vehicle damage, unusual occurrences, and misuse or unauthorized use of vehicles and equipment, including interviewing involved employees and submitting written reports to supervisors and respective areas.
• Respond to each inquiry, whether from a customer, vendor, or co-worker, in a courteous and professional manner.
• Drive a company or personal vehicle to visit work sites and to assist at emergencies and/or events as needed.
• Respond either directly or through direct reports to emergencies on a twenty-four (24) hour, seven (7) day per week basis.
• Establish effective communication between management and employees, and when necessary, with union representatives.
• Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees.
• Assist in the management of a workforce by ensuring the fair and consistent application and strict adherence to the rules, regulations, collective bargaining agreements (if applicable), and policies of the Authority, including the EEO, Anti-Discrimination, Anti-Harassment, and Anti-Retaliation policies.
• Perform all other duties and projects that may be assigned
• Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department- or location-specific functions.

Conhecimentos

Track maintenance experience

MOW instructor experience

MBTA equipment operator experience

CDL-B license

Hoisting engineer license endorsements

Organizational skills

Analytical skills

Confidentiality

Multitasking

Communication skills

Customer service

Negotiation

Conflict resolution

Shift & location adaptability

24/7 availability

Diversity teamwork

English proficiency

Formação

High school diploma or GED

CDL-B with air brake endorsements

Hoisting engineer’s license endorsements (1(b), 2(b), 3(a))

Ferramentas

Automated record keeping systems

Descrição da vaga

The Senior Equipment Dispatcher ensures that MBTA roadway and on-track equipment, as well as related facilities, are maintained in an efficient, effective, and safe manner. This role coordinates equipment repairs and directs the work of truck drivers and equipment operators who operate specialized equipment supporting Maintenance of Way (MOW) crews and other MBTA departments.

• Supervise a large, specialized staff while working independently with broad guidelines, seeking the advice of supervisors or senior management as needed.
• Schedule and assign equipment and operators required for both day and night operations.
• Develop and modify the daily equipment log sheets, incorporating scheduled and non-scheduled requests for equipment and operators as needed.
• Approve daily reports, timesheets, and pay differentials.
• Hire Equipment Operators for overtime duties and coordinate personnel vacation requests.
• Submit time sheets to the area’s timekeeper for processing.
• Manage the Maintenance of Way Department’s vehicle inventory and storage, including coordination and monitoring of departmental vehicle allocations and assignments.
• Coordinate vehicle inspection and repair activity with the Automotive Equipment Maintenance Department.
• Direct roadway and on-track equipment placement and storage.
• Ensure equipment test runs are conducted on time.
• Supervise snow removal operations, including assigning, directing, monitoring, recording, and controlling sanding, salting, plowing, and snow removal on Authority property.
• Investigate non-revenue vehicle incidents, unreported vehicle damage, unusual occurrences, and misuse or unauthorized use of vehicles and equipment, including interviewing involved employees and submitting written reports to supervisors and respective areas.
• Respond to each inquiry, whether from a customer, vendor, or co-worker, in a courteous and professional manner.
• Drive a company or personal vehicle to visit work sites and to assist at emergencies and/or events as needed.
• Respond either directly or through direct reports to emergencies on a twenty-four (24) hour, seven (7) day per week basis.

• Establish effective communication between management and employees, and when necessary, with union representatives.

• Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees.
• Assist in the management of a workforce by ensuring the fair and consistent application and strict adherence to the rules, regulations, collective bargaining agreements (if applicable), and policies of the Authority, including the EEO, Anti-Discrimination, Anti-Harassment, and Anti-Retaliation policies.
• Perform all other duties and projects that may be assigned

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department- or location-specific functions.

Supervision

• Supervise a large, specialized staff.

• A high school diploma or equivalent (G.E.D.) from an accredited institution.
• Five (5) years of experience in track maintenance and construction on rapid transit and/or surface lines.
• Experience as an MBTA Equipment Operator or MOW Instructor.
• Valid class B Commercial Driver’s License (CDL) with general knowledge and air bake endorsements.
• Valid hoisting engineer’s License with 1(b), 2(b) and 3(a) endorsements.
• Effective organizational, analytical, confidentiality and multi-tasking skills.
• Ability to effectively communicate with customers, employees and vendors, contractors, designers, and state and federal agencies.
• Excellent customer service, negotiation, conflict resolution, reading, writing, speaking, and comprehension skills.
• Ability to work any and all shifts and/or locations as assigned or directed.
• Be available to work twenty-four (24) hours per day, seven (7) days per week.
• Ability to supervise and work effectively with a diverse workforce.
• Successful applicants must have the English language skills required for the effective performance of the position.

Substitutions

• None.

• Knowledge of automated record keeping systems; and/or related or any experience in a supervisory capacity.