CDL-Eligible Dispatcher — Master of On-Time Transit Scheduling

Keolis Group; Framingham (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

Keolis in Framingham, MA is seeking a Dispatch Operator to coordinate vehicle assignments and communications with drivers to maximize on-time performance and minimize customer wait times.

You will work in a fast-paced environment, handle emergencies, monitor trips, and use dispatch software and MS Office to keep accurate logs.

This on-site role emphasizes safety and reliability, with training provided for CPR/First Aid; applicants must have MA driver's license and be able to obtain CDL.

Qualifications

• At least 2 years’ radio and/or window dispatch experience in a fast-paced environment.
• Must have valid Massachusetts driver license, and the ability to obtain a CDL.
• CPR, AED and First Aid Certification (Provided by the Company).

Responsibilities

• Assign work, vehicles and onboard equipment to operators and maintain check-out logs.
• Assign operators in the event of operator absences, increased service volumes to minimize disruptions.
• Maintain accurate information in Time & Attendance System.
• Verify credentials and fitness for duty upon operator’s check-in.
• Maintain communication with operators, providing information on customers, cancellations, and directions where necessary.
• Monitor operators and trip status, adjusts and reassignments as necessary to ensure on time performance.
• Provide assistance to operators in the event of emergency or vehicle malfunctions, communicating with operations and safety staff where appropriate.
• Reschedule trips as necessary in the event of vehicle malfunction, traffic, or emergency situations.
• Document accurately and appropriately daily events related to service.

Skills

Organizational skills

Written communication

Oral communication

Decision making

Analytical reporting

Tools

Dispatch software

MS Office

Job description

Keolis in Framingham, MA is seeking a Dispatch Operator to coordinate vehicle assignments and communications with drivers to maximize on-time performance and minimize customer wait times.

You will work in a fast-paced environment, handle emergencies, monitor trips, and use dispatch software and MS Office to keep accurate logs.

This on-site role emphasizes safety and reliability, with training provided for CPR/First Aid; applicants must have MA driver's license and be able to obtain CDL.