Lead Ticketing & Credentialing Operations

Augusta National Golf Club; Augusta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

Augusta National Golf Club seeks a Lead, Ticketing & Development to oversee credentialing, ticket procedures, and ticketing technology for all events. You will supervise staff, coordinate with IT and analytics, and ensure secure gate access and accurate reporting.

Normal hours with potential weekends/holidays; travel may be required for events. The ideal candidate has 3–5 years in customer relations or ticket operations and a college degree or equivalent experience.

Qualifications

• 3–5 years' experience in customer relations and ticket operations
• College degree or equivalent experience
• Experience in events or ticketing preferred
• Strong analytical and problem-solving abilities
• Attention to detail and organizational skills
• Willingness to learn new ticketing technologies

Responsibilities

• Develop, implement, and supervise credentialing and ticket procedures.
• Coordinate ticketing and credential systems with stakeholders and IT.
• Assist in staff training and guidance.
• Support gate security and access control during events.
• Process credential requests and inventory for badges, tickets and parking.
• Provide coverage for main ticketing channels and inquiries.
• Prepare training materials and assist with procurement of credentials.
• Maintain credential databases and generate related reports.
• Assist with credential literature design and packaging for events.
• Perform other duties as assigned.

Skills

Spreadsheets & databases

Analytical skills

Attention to detail

Organization skills

Ticketing technology learning

Education

College degree or equivalent

Tools

Ticketing systems

Database software

Job description

Augusta National Golf Club seeks a Lead, Ticketing & Development to oversee credentialing, ticket procedures, and ticketing technology for all events. You will supervise staff, coordinate with IT and analytics, and ensure secure gate access and accurate reporting.

Normal hours with potential weekends/holidays; travel may be required for events. The ideal candidate has 3–5 years in customer relations or ticket operations and a college degree or equivalent experience.