Lead Ticketing & Credentialing Operations

Augusta National Golf Club; Augusta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

Augusta National Golf Club is seeking a Lead, Ticketing & Development to oversee Tournament credentialing, ticket procedures, and related processes. You will develop and optimize ticketing systems, coordinate gate access, and manage credential inventory with confidentiality and accuracy.

You will collaborate with Data Analytics to identify trends, generate stakeholder reports, train staff, and support events across campus, including special packaging for credentials and badges.

Qualifications

• Three to five years’ experience in customer relations and ticket operations required.
• College degree or equivalent experience.

Responsibilities

• Develop and implement plans to scale ticketing and credential operations for growing events.
• Coordinate development, implementation, and optimization of ticketing and credential systems.
• Collaborate with Data Analytics to identify trends, optimize operations, and generate reports for stakeholders.
• Coordinate Tournament workforce under the direction of the Manager.
• Assist with credential inventory control and distribution (badges, tickets, parking, etc.).
• Provide training materials and educate staff on responsibilities and policy/software changes.
• Support main ticketing phones and email inquiries in a professional manner.
• Maintain credential information in databases and ensure compliance with guidelines.
• Assist with gate security and credential interviews as needed.
• Travel and weekend work may be required.

Job description

Augusta National Golf Club is seeking a Lead, Ticketing & Development to oversee Tournament credentialing, ticket procedures, and related processes. You will develop and optimize ticketing systems, coordinate gate access, and manage credential inventory with confidentiality and accuracy.

You will collaborate with Data Analytics to identify trends, generate stakeholder reports, train staff, and support events across campus, including special packaging for credentials and badges.