Lead, Ticketing and Development

Augusta National Golf Club; Virginia (MN); On-site; USD 60,000 - 80,000; Full time

Job summary

Augusta National Golf Club seeks a Lead, Ticketing & Development to oversee credentialing, ticket procedures, and related systems for events. The role guides staff, coordinates gate security and attendance, and collaborates with IT to optimize ticketing operations.

Responsibilities include developing and implementing credentialing processes, preparing training materials, and producing reports for stakeholders while maintaining confidentiality of Club information.

Qualifications

• Proficient with spreadsheet and database tools for tracking credentials and tickets.
• Experience with ticketing operations and credentialing processes.
• Strong analytical and problem-solving abilities.
• High attention to detail and accuracy in records.
• Well-organized with ability to manage multiple tasks.

Responsibilities

• Coordinate development and optimization of ticketing and credential systems with IT and management.
• Collaborate with Data Analytics to identify trends, optimize operations, and generate reports.
• Develop plans to scale ticketing operations for growing events.
• Coordinate Tournament workforce under the Manager's direction.
• Process internal credential requests (badges, tickets, parking) per procedures.
• Lead staff in the Manager's absence and provide guidance.
• Support public ticket databases and credential distribution (tickets, badges, parking, pins).
• Assist in training materials and staff training on responsibilities and policy changes.
• Assist with purchasing and inventory of credential supplies and literature; coordinate packaging designs.
• Provide support for main ticketing channels and ensure smooth processes and reporting.
• Maintain credential information in databases per guidelines.
• Assist with ticket/badge/parking cancellations and replacements; prepare related reports.
• Support key gate areas during events (registration, credential distribution, gate activity).
• Resolve credential interviews and violations with Security as needed.
• Perform other duties as assigned by management.
• Acknowledge physical demands of the role.

Skills

Spreadsheets & databases

Ticket operations

Analytical & problem-solving

Attention to detail

Organization skills

Learning new ticketing technologies

Education

College degree or equivalent experience

Three to five years’ experience in customer relations and ticket operations

Job description

To assist the Manager, Ticketing & Development in the development, implementation and supervision of Tournament credential and ticket procedures. The Lead, Ticketing & Development is primarily responsible for the development of ticketing operations, credentialing processes, ticketing technology, and reporting analysis. Assists in educating/training staff as required. In addition, this role will help coordinate and execute all processes related to credentialing, gate security, gate access and attendance for the events while maintaining the strict confidentiality of Club Business.

Job Responsibilities

• Coordinate the development, implementation, and optimization of ticketing and credential systems and/or processes, in collaboration with the Senior Manager and IT development team.
• Collaborate with Data Analytics team to identify trends, optimize operations, and generate reports for stakeholders.
• Develop and implement plans to scale ticketing and credential operations to accommodate growing event demands.
• Coordination of Tournament workforce under the direction of the Manager.
• Reviews, processes, and fulfills internal requisition credential requests, to include badges, tickets and parking, in the ANGC One database in accordance with established procedure. Adheres to internal security procedures for all credential inventory.
• Serves as lead, provides guidance to staff and makes decisions in the absence of the Manager/Senior Manager, Ticketing.
• Fulfills public tickets as required for all public ticket databases to include ANWA, DCP, Tickets, and PSB. Assists with credential inventory control and distribution to include tickets, PVC badges, parking permits, pins etc.
• Assists in preparing training materials, as well as educating/training staff regarding specific responsibilities, how to accomplish tasks, and policy and software changes.
• Assists with purchasing and maintaining inventory for credential office supplies and assists in ordering of Tournament specific credential supplies. Assists with reviewing, proofing and ordering of required credential literature. Collaborates with other team members and other departments to coordinate special packaging for credentials, pin and lanyard designs.
• Provides support for main ticketing phones, ticketing email inboxes and handles inquiries regarding tickets/credentials in a professional and courteous manner. Ensures effective running of processes, programs, and projects.
• Maintains credential information, including updates of patron’s personal information, into the appropriate database(s) and in accordance with established guidelines.
• Assists with ticket, badge, and parking cancellation and replacement. Prepares reports related to ticket replacement for review by Manager.
• Provides support throughout campus during events to include Player Registration Office, Credentials Building, Ticket Management Buildings and other key gate areas. Duties include registration, credential distribution, and responding to other member and player inquiries/requests and monitoring gate activity. Assists Tournament Security, as needed, in resolving credential interviews and violation issues at the gates in accordance with established procedure.
• Performs all other duties deemed by management to be an important part of the job.
• Physical demands are outlined immediately below.

Physical Demands

• Acceptable level of hearing and vision to perform job duties.
• Occasionally required to walk and work with hands and arms, lift up to 30 pounds and/or drive a golf cart.
• Constantly required to sit, sometimes for several hours at a time, and use their hands and fingers to operate a computer.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications:

Skills/Knowledge/Attributes:

• Excellent working knowledge of spreadsheets, database programs and ticket operations.
• Must possess analytical and problem-solving skills.
• High attention for detail.
• Excellent organization skills.
• Possess a strong desire to consistently learn, train, and understand new ticketing technologies.

Relative Experience/Education:

• Three to five years’ experience in customer relations and ticket operations required.
• College degree or equivalent experience.
• Previous event or ticket experience preferred.

Required License(s):

• Possess a valid driver’s license and/or successfully complete the Club’s internal motor vehicle training program.

Projected Work Schedule:

Normal work hours are 8:30 am to 5:00 pm, Monday through Friday. Must be available to work weekends, holidays, and overtime as dictated by the needs of the business. May be required to travel and attend/support other golf events.