Lead, Ticketing and Development

Augusta National Golf Club; Augusta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

Augusta National Golf Club is seeking a Lead, Ticketing & Development to oversee Tournament credentialing, ticket procedures, and related processes. You will develop and optimize ticketing systems, coordinate gate access, and manage credential inventory with confidentiality and accuracy.

You will collaborate with Data Analytics to identify trends, generate stakeholder reports, train staff, and support events across campus, including special packaging for credentials and badges.

Qualifications

• Three to five years’ experience in customer relations and ticket operations required.
• College degree or equivalent experience.

Responsibilities

• Develop and implement plans to scale ticketing and credential operations for growing events.
• Coordinate development, implementation, and optimization of ticketing and credential systems.
• Collaborate with Data Analytics to identify trends, optimize operations, and generate reports for stakeholders.
• Coordinate Tournament workforce under the direction of the Manager.
• Assist with credential inventory control and distribution (badges, tickets, parking, etc.).
• Provide training materials and educate staff on responsibilities and policy/software changes.
• Support main ticketing phones and email inquiries in a professional manner.
• Maintain credential information in databases and ensure compliance with guidelines.
• Assist with gate security and credential interviews as needed.
• Travel and weekend work may be required.

Job description

To assist the Manager, Ticketing & Development in the development, implementation and supervision of Tournament credential and ticket procedures. The Lead, Ticketing & Development is primarily responsible for the development of ticketing operations, credentialing processes, ticketing technology, and reporting analysis. Assists in educating/training staff as required. In addition, this role will help coordinate and execute all processes related to credentialing, gate security, gate access and attendance for the events while maintaining the strict confidentiality of Club Business.Job ResponsibilitiesCoordinate the development, implementation, and optimization of ticketing and credential systems and/or processes, in collaboration with the Senior Manager and IT development team.Collaborate with Data Analytics team to identify trends, optimize operations, and generate reports for stakeholders.Develop and implement plans to scale ticketing and credential operations to accommodate growing event demands.Coordination of Tournament workforce under the direction of the Manager.Reviews, processes, and fulfills internal requisition credential requests, to include badges, tickets and parking, in the ANGC One database in accordance with established procedure. Adheres to internal security procedures for all credential inventory.Serves as lead, provides guidance to staff and makes decisions in the absence of the Manager/Senior Manager, Ticketing.Fulfills public tickets as required for all public ticket databases to include ANWA, DCP, Tickets, and PSB. Assists with credential inventory control and distribution to include tickets, PVC badges, parking permits, pins etc.Assists in preparing training materials, as well as educating/training staff regarding specific responsibilities, how to accomplish tasks, and policy and software changes.Assists with purchasing and maintaining inventory for credential office supplies and assists in ordering of Tournament specific credential supplies. Assists with reviewing, proofing and ordering of required credential literature. Collaborates with other team members and other departments to coordinate special packaging for credentials, pin and lanyard designs.Provides support for main ticketing phones, ticketing email inboxes and handles inquiries regarding tickets/credentials in a professional and courteous manner. Ensures effective running of processes, programs, and projects.Maintains credential information, including updates of patron’s personal information, into the appropriate database(s) and in accordance with established guidelines.Assists with ticket, badge, and parking cancellation and replacement. Prepares reports related to ticket replacement for review by Manager.Provides support throughout campus during events to include Player Registration Office, Credentials Building, Ticket Management Buildings and other key gate areas. Duties include registration, credential distribution, and responding to other member and player inquiries/requests and monitoring gate activity. Assists Tournament Security, as needed, in resolving credential interviews and violation issues at the gates in accordance with established procedure.Performs all other duties deemed by management to be an important part of the job.Physical demands are outlined immediately below.Physical DemandsAcceptable level of hearing and vision to perform job duties.Occasionally required to walk and work with hands and arms, lift up to 30 pounds and/or drive a golf cart.Constantly required to sit, sometimes for several hours at a time, and use their hands and fingers to operate a computer.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Qualifications: Skills/Knowledge/Attributes:Excellent working knowledge of spreadsheets, database programs and ticket operations.Must possess analytical and problem-solving skills.High attention for detail.Excellent organization skills.Possess a strong desire to consistently learn, train, and understand new ticketing technologies.Relative Experience/Education:Three to five years’ experience in customer relations and ticket operations required.College degree or equivalent experience.Previous event or ticket experience preferred.Required License(s):Possess a valid driver’s license and/or successfully complete the Club’s internal motor vehicle training program.Projected Work Schedule:Normal work hours are 8:30 am to 5:00 pm, Monday through Friday. Must be available to work weekends, holidays, and overtime as dictated by the needs of the business. May be required to travel and attend/support other golf events.