Lead Teller I

Security Financial Bank; Ladysmith (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Training & development

Tuition support

Saturday shift pay differential

401k

Volunteer time off

Job summary

Security Financial Bank in Ladysmith, Wisconsin, seeks a Lead Teller to manage the teller team and deliver outstanding customer service. The role focuses on daily leadership, coaching, and efficient cash operations while maintaining accuracy and regulatory compliance.

The position involves scheduling, training new staff, and promoting bank products. A daytime Monday–Friday schedule with possible rotating Saturday shifts supports community banking and strong team collaboration.

Qualifications

• Previous customer service and cash-handling experience required.
• Leadership or mentoring experience preferred.
• Strong communication and organizational skills.

Responsibilities

• Provide day-to-day leadership, coaching, and support for teller staff.
• Assist customers with deposits, withdrawals, and more complex transactions.
• Oversee cash operations, including vault, ATM, and cash recyclers.
• Create schedules and ensure proper branch coverage.
• Ensure compliance with banking policies and procedures.

Skills

Leadership

Customer service

Cash handling

Communication

Problem solving

Education

High school diploma or equivalent

Tools

Computer literacy

Job description

Consistent Daytime Hours | Leadership Role | Positive Team Culture | Community ImpactSecurity Financial Bank (SFB) is seeking a Full-Time Lead Teller to join our team at our Ladysmith branch location. This is an excellent opportunity for an experienced teller ready to take the next step into a leadership role while continuing to deliver exceptional customer service.Why Join Us:At SFB, we don’t just talk about relationship banking — we live it. We pride ourselves on delivering exceptional service and building lasting partnerships with our clients and teammates. When you join SFB, you become part of a team that offers:A consistent, daytime scheduleA supportive, inclusive culture that recognizes your contributionsPaid training and professional development opportunitiesTuition support for finance/banking courses and certificationsSaturday shift pay differentialComprehensive benefit package401k with employer matchPaid volunteer time off& more!Position Summary:As a Lead Teller, you’ll lead the teller team while actively serving customers, ensuring smooth daily operations and a high standard of service. The schedule for this position is Monday-Friday with some possible rotating Saturday morning shifts dependent on branch coverage. Your responsibilities will include:Provide day-to-day leadership, coaching, and support for teller staffAssist customers with deposits, withdrawals, and more complex transactionsTroubleshoot and resolve teller balancing, transaction, and customer issuesAssist with hiring, onboarding, and training new teller staffSupport employee development through regular coaching and performance conversationsCreate schedules and ensure proper branch coverageOversee cash operations, including vault, ATM, and cash recyclersOrder and manage branch cash levels within established limitsPromote and refer bank products and servicesEnsure compliance with policies, procedures, and banking regulationsMaintain accurate records for audits and internal controlsWhat We’re Looking For:High school diploma or equivalent requiredPrevious customer service and cash-handling experience requiredPrior banking experience strongly preferredLeadership or mentoring experience preferredStrong communication, problem-solving, and organizational skillsDetail-oriented with a high level of accuracyAbility to make sound decisions in a fast-paced environmentPositive, professional attitude with a desire to lead a teamComfortable using computers and learning new systemsWorking conditions, including physical requirements:Work is performed largely within the Bank with limited chance of personal injury. Prolonged and frequent mental, audio, visual, and verbal concentration required in responding to customer requests, computer work and viewing monitors. Fine motor skills to operate mouse and keyboard. Periodic stressful situations in response to multiple priorities within established deadlines. Work hours are generally daytime hours Monday-Friday with possible rotating Saturday mornings.Must be able to stand and walk the majority of the work shift hours to serve customers at the Teller line and drive-up.Must be able to grasp and lift up to 40 pounds infrequently.Bending, stooping about 5-10% of the workday depending on the day’s job duties (such as vault counts).Serves as a representative of the organization at appropriate functionsWho We Are:SFB is an independent community bank with eight branch locations and more than 140 employees. Since opening in 1934 in Durand, WI, we’ve built our reputation on trust, relationships, and community involvement. At SFB, you’ll find a supportive, team-oriented workplace where your contributions matter and your professional growth is encouraged.At Security Financial Bank, we value diversity and are proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.General Notice:This position description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability.This position description does not constitute an employment agreement between the Bank and employee and is subject to change by the employer as the needs of the Bank and requirements of the position change.