Lead Teller I (43743)

Security Financial Bank; Ladysmith (WI); On-site; USD 43,000 - 61,000; Full time

Benefits offered by this job

Paid training and professional develop

Tuition support for finance/banking

Saturday shift pay differential

Comprehensive benefit package

401k with employer match

Paid volunteer time off

Consistent daytime schedule

Job summary

Security Financial Bank in Ladysmith, WI seeks a Lead Teller to guide the teller team while delivering exceptional service. This full-time role offers daytime hours, leadership responsibilities, and opportunities for development and advancement in a community bank.

You will coach staff, handle deposits and complex transactions, oversee cash operations, ensure compliance, and help with hiring and training. A strong customer-service mindset and accurate work habits are essential for success.

Qualifications

• High school diploma or equivalent required.
• Previous customer service and cash-handling experience required.
• Prior banking experience strongly preferred.
• Leadership or mentoring experience preferred.
• Strong communication, problem-solving, and organizational skills.
• Detail-oriented with a high level of accuracy.
• Ability to make sound decisions in a fast-paced environment.
• Positive, professional attitude with a desire to lead a team.
• Comfortable using computers and learning new systems.

Responsibilities

• Provide day-to-day leadership, coaching, and support for teller staff.
• Assist customers with deposits, withdrawals, and more complex transactions.
• Troubleshoot and resolve teller balancing, transaction, and customer issues.
• Assist with hiring, onboarding, and training new teller staff.
• Support employee development through regular coaching and performance conversations.
• Create schedules and ensure proper branch coverage.
• Oversee cash operations, including vault, ATM, and cash recyclers.
• Order and manage branch cash levels within established limits.
• Promote and refer bank products and services.
• Ensure compliance with policies, procedures, and banking regulations.
• Maintain accurate records for audits and internal controls.

Skills

Leadership

Customer service

Cash handling

Communication

Problem solving

Education

High school diploma or equivalent

Job description

Job Details: Job Location: Ladysmith Branch - Ladysmith, WI 54848, Position Type: Full Time, Education Level: High School, Job Category: Management, Consistent Daytime Hours | Leadership Role | Positive Team Culture | Community Impact

Security Financial Bank (SFB) is seeking a Full-Time Lead Teller to join our team at our Ladysmith branch location. This is an excellent opportunity for an experienced teller ready to take the next step into a leadership role while continuing to deliver exceptional customer service.

Why Join Us:

At SFB, we don’t just talk about relationship banking — we live it. We pride ourselves on delivering exceptional service and building lasting partnerships with our clients and teammates. When you join SFB, you become part of a team that offers:

• A consistent, daytime schedule
• A supportive, inclusive culture that recognizes your contributions
• Paid training and professional development opportunities
• Tuition support for finance/banking courses and certifications
• Saturday shift pay differential
• Comprehensive benefit package
• 401k with employer match
• Paid volunteer time off
• & more!

Position Summary:

As a Lead Teller, you’ll lead the teller team while actively serving customers, ensuring smooth daily operations and a high standard of service. The schedule for this position is Monday-Friday with some possible rotating Saturday morning shifts dependent on branch coverage. Your responsibilities will include:

• Provide day-to-day leadership, coaching, and support for teller staff
• Assist customers with deposits, withdrawals, and more complex transactions
• Troubleshoot and resolve teller balancing, transaction, and customer issues
• Assist with hiring, onboarding, and training new teller staff
• Support employee development through regular coaching and performance conversations
• Create schedules and ensure proper branch coverage
• Oversee cash operations, including vault, ATM, and cash recyclers
• Order and manage branch cash levels within established limits
• Promote and refer bank products and services
• Ensure compliance with policies, procedures, and banking regulations
• Maintain accurate records for audits and internal controls

Qualifications: What We’re Looking For:

• High school diploma or equivalent required
• Previous customer service and cash-handling experience required
• Prior banking experience strongly preferred
• Leadership or mentoring experience preferred
• Strong communication, problem-solving, and organizational skills
• Detail-oriented with a high level of accuracy
• Ability to make sound decisions in a fast-paced environment
• Positive, professional attitude with a desire to lead a team
• Comfortable using computers and learning new systems

Working conditions, including physical requirements:

Work is performed largely within the Bank with limited chance of personal injury. Prolonged and frequent mental, audio, visual, and verbal concentration required in responding to customer requests, computer work and viewing monitors. Fine motor skills to operate mouse and keyboard. Periodic stressful situations in response to multiple priorities within established deadlines. Work hours are generally daytime hours Monday-Friday with possible rotating Saturday mornings.

Must be able to stand and walk the majority of the work shift hours to serve customers at the Teller line and drive-up. Must be able to grasp and lift up to 40 pounds infrequently. Bending, stooping about 5-10% of the workday depending on the day’s job duties (such as vault counts). Serves as a representative of the organization at appropriate functions.

Who We Are:

SFB is an independent community bank with eight branch locations and more than 140 employees. Since opening in 1934 in Durand, WI, we’ve built our reputation on trust, relationships, and community involvement. At SFB, you’ll find a supportive, team-oriented workplace where your contributions matter and your professional growth is encouraged.

At Security Financial Bank, we value diversity and are proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

General Notice:

This position description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability.

This position description does not constitute an employment agreement between the Bank and employee and is subject to change by the employer as the needs of the Bank and requirements of the position change.